VoIP Advantages & Disadvantages

hey everyone this is Nate from give VoIP
and today we're weighing the advantages
and disadvantages of VoIP let's get
right to it
first significantly lower costs is one
of the biggest and most talked about
benefits of voice where Legacy phone
systems require expensive hardware and
Equipment constant maintenance and
upgrades a lengthy setup and
installation process along with lots of
hidden fees any business switching to
VoIP will save 49 to 69 on monthly
communication costs next portability
because VoIP operates online users can
access their phone systems from anywhere
with a working internet connection with
any internet-enabled desktop or mobile
device offering iOS or Android apps web
browser based calling and a soft phone
interface
Voice keeps teams Executives and
customers connected no matter where they
are allowing 24 7 instant access to
contacts files and features next voice
quality as over the past 10 years VoIP
has rapidly surpassed traditional PBX
voice call Quality thanks to HD voice
with an SLA or service level agreement
guaranteed uptime of at least 99.9
percent next Advanced features designed
to streamline workflows and improve the
customer experience are always in
development with artificial intelligence
and machine learning taking lead in
recent years
next greater accessibility is VoIP is
wireless and portable it's much more
accessible than traditional business
telephony this lets managers expand
their hiring pool outside of the
business brick and mortar location and
connect with remote employees regardless
of location making 24 7 customer service
and support feasible and affordable and
keeping employees happy next increase
Security is to these providers offer
high-level remote monitoring with
real-time security alerts and access
control VoIP has become just as if not
more secure than traditional landlines
because of security features as shown
here
next it's easily scalable unlike
traditional PBX phone systems which are
difficult and expensive to scale VoIP is
known for its quick and easy scalability
additional lines and user seats can be
added online instantly by buying only
the new phone number no complex setup or
wiring required and many other features
are often available to add on as well
last but certainly not least it supports
multiple communication channels The
Voice communication is still a popular
way to communicate with companies
Millennials and gen Z customers are
increasingly choosing to communicate
with businesses via text email live chat
and social media none of which are
supported by traditional telephone
systems customers today expect to be
able to connect with businesses on at
least three different channels with VoIP
users can communicate with customers
across multiple channels switch channels
in the middle of a conversation and
access customer information and
Communications history at any time this
prevents customers from repeating
themselves and speeds up resolution
rates now let's have a look at the
disadvantages of VoIP systems number one
requires good internet connection at
least 5 to 20 megabits per second is
recommended for VoIP calls as well as
other features such as video
conferencing
fortunately the cost of Internet service
has been decreasing as broadband
connection speeds increase the initial
setup costs for Internet service are
also much lower than those of a landline
based PBX system
next needs continuous power supply
because VoIP operates via the Internet
an uninterruptible continuous power
supply is required while landline phones
which run on copper wires will remain
stable during a power outage or
emergency white phones will not VoIP
users have to choose between having
their businesses completely disrupted
until powers are stored or investing in
an expensive somewhat bulky backup power
supply
latency and Jitter
Jitter is the term for unintelligible
calls typically caused by Network
congestion latency is a lagged time
between when you speak and the purse on
the other end of the line here's what
you say and can usually be fixed by
ensuring that devices on both ends have
the latest updates installed last but
not least doesn't support emergency
calls as the 911 emergency system was
created when landlines were the only
option and the system is built for
traditional telephony systems landline
phone numbers are associated with a
physical address and devices are not
portable so it is easy for emergency
services to know the location of a
person calling 9-1-1 from a landline
even if they are unable to communicate
their location
void phones not so much the user must
State their location during the call so
at the end of the day VoIP has few
disadvantages and those that remain are
quickly being remedied while its
benefits continue to grow and evolve
with customer and business needs
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till next time this is Nate from getboy
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