A hilarious video showcasing the frustration of customer service representatives in dealing with difficult customers, highlighting the use of lies and manipulation to get off the phone quickly. The video emphasizes the importance of direct communication and respect towards representatives.
The video showcases common thoughts and actions of customer service representatives towards difficult customers. It humorously reflects the frustration and disinterest of employees in dealing with such situations. The video also highlights the use of lies and manipulation to get off the phone quickly. The overall message is that customer service is not an easy job, and customers should try to be more understanding of the representatives.
- Yes, I know how long you've been holding,
and I don't care.
- Why yes, I'd love to spend the next 10 minutes of my life
being told what a horrible person I am by a stranger.
- I'll definitely transfer you to my supervisor who will
give you the same information I just gave you.
- As soon as you started yelling, I zoned out.
- I'm not sorry I placed you on hold for five minutes.
I was hoping you'd hang up.
- Oh, you're never going to use our company again?
Great, that means I'll never have to talk to you again.
- I'm going to tell you the issue is resolved (laughs)
so that I can go on break.
- I'm telling you that I'm finishing up with
another customer, but really I'm just catching up on
- I asked you to repeat that because I was too busy
texting on my phone.
- I'm going to hang up on you
and pretend it was an accident.
- I'm attempting to sound empathetic
because quality assurance is listening.
- The only perk of my job is not seeing your face.
- Please stop telling me this pointless story.
Just tell me your problem
so we could both get on with our day.
- I'm saying this with confidence, but I have no idea
if this information is true.
- I fully intend to look you up on Facebook after this
just to see how much of an (censorship beep) hole you are.
- I'm not sorry you feel that way.
- I'm not sorry that happened.
- Oh, no, I understand.
I just don't care.
- This job has made me dead inside.
- This job has given me a fear of talking on the phone.
- Listen, babe, call me hun one more time,
and I'll burn this place down.
Have a great day.
The video called “If Call Center Employees Were Honest” from BuzzFeed is a hilarious but relatable sketch featuring call center employees expressing their frustrations towards rude customers. The employees share the thoughts that they wish they could say to the customers, but instead, they have to remain professional and polite no matter the situation. We also get a glimpse of the emotional toll that customer service jobs can have on employees. Dealing with frustrated customers day after day can be challenging.
As funny as the video is, it highlights the importance of direct communication and being respectful towards customer service representatives. While it may be tempting to express our frustrations towards a representative who we believe is not doing their job well, the truth is that being rude or dismissive can cause more harm than good.
Customer service in call centers requires mastering various tones to match customer moods. Call abandonment rates can be lowered with improved speed of answer and AI tools. LiveAgent is a customer service software that integrates with social media platforms and provides a complete overview of services. Empathy in customer service calls involves starting with generic empathy statements and personalizing responses based on customer cues. Dealing with abusive customers involves acknowledging their emotions but sticking to company policy.
Learn how to handle abusive customers with proper training for customer service reps and de-escalation techniques. Penalizing good customers for the actions of a few is not the solution.
Implementing strategies such as warm and enthusiastic, cold and authoritative, and warm and professional tones of voice in customer service can help match the customer's mood and behavior, leading to effective communication and exceptional customer service. Understanding and utilizing these tones can greatly improve customer interactions.
Virtual call center software is transforming business communication with its cloud-based infrastructure and VoIP technology. It offers cost savings, increased efficiency, and flexibility, making it a game-changer for businesses seeking to optimize customer support. Improving the average speed of answer and using AI-powered tools can help lower call abandonment rates and improve the overall customer experience.
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