Fetching Facebook page messages by LiveAgent
Learn how LiveAgent can automatically transform Facebook messages and wall posts into tickets, allowing agents to manage inquiries from different channels, including Facebook messages in one place. Convenient for customers and efficient for agents, LiveAgent's Facebook messaging feature enhances customer satisfaction and experience.
Fetching Facebook page messages by LiveAgent | www.liveagent.com
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Transforming Facebook Messages and Wall Posts into Tickets with LiveAgent
The video shows a process of transforming Facebook messages and wall posts into tickets through LiveAgent. When a customer sends a Facebook message, LiveAgent automatically creates a ticket. The agents can then respond to the message directly from the help desk software, and their message will be sent as a reply to the Facebook message. By using the free help desk software, agent productivity increases as they can manage inquiries from different channels, including Facebook messages in one place. The Facebook messaging feature is also convenient for customers as they can reach out to businesses via their preferred social media platform. By providing businesses with an integrated solution for managing Facebook customer service inquiries, the software enhances customer satisfaction and experience.
Implementing live chat on a website is quick and easy with chatting apps like LiveAgent. It offers advanced chat tools and personalized support, improving customer engagement and satisfaction. LiveAgent is a cost-effective solution for businesses to foster customer relationships and provide efficient customer support.
Live online chat allows for real-time communication between customers and businesses. It provides immediate answers, enhances customer satisfaction, and improves support efficiency. Integrating a ticketing tool with live chat can further enhance the customer support experience. Essential features of live chat include availability, quick response time, and the ability to send photos and files. LiveAgent offers free online live chat software with customizable options and additional features like a ticket sales system.
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