Call Parking – What it is and Key Benefits
Discover what call parking is and the key benefits it offers for businesses. Call parking allows agents to put current calls on hold and have another agent take over the call from a different phone line. This feature reduces callbacks and voicemail messages, increases the chance of speaking to a live agent, optimizes available agents, and frees up time for receptionists. Learn more about call parking and how to leverage it for your business.
Call Parking - What it is and Key Benefits
Topics
- Call parking
- Benefits of call parking
- Optimizing available agents
Video summary
In this video, the speaker discusses call parking, which is a standard VOIP phone system feature. Call parking allows an agent to place a current call on hold while another agent takes over the call from a different phone line. Call parking is beneficial for overwhelmed agents dealing with a high volume of calls as it cuts down on callbacks and voicemail messages. It also increases the chance of callers speaking to a live agent the first time they reach out for assistance. Call parking optimizes available agents by giving them access to a pool of callers needing assistance. It frees up the time of human receptionists, allowing them to attend to other pressing needs. Call parking doesn't tie up an entire operator line and can be automated with IVR systems. Reserved parking spaces for VIP clients ensure their calls are answered first. To learn more about call parking and how to leverage it for your business, check out the article in the description box below.
Video transcript
hey everyone today we're talking about
call parking we'll cover what it is its
biggest benefits and how your business
can get the most out of it let's get
right to it
call parking is a standard voip phone
system feature that lets an agent place
a current call on hold while allowing
another agent to take over that parked
call from a different phone line call
parking is different from traditional
phone call holding because the agent
that originally answered the call and
placed it in the virtual parking lot may
not be the same one that actually
assists the caller
call parking also doesn't require the
extra step of one agent transferring the
call to another agent after they've been
placed on hold once a call is sent to
the virtual parking lot any agent with
access to that parking lot can take it
using their own phone line extension or
device including smartphones
callers remain parked until they decide
to hang up or until an agent takes over
their parked call this feature is
especially helpful to overwhelmed agents
dealing with a sudden influx of calls as
it cuts down on the amount of callbacks
and voicemail messages that slow call
center productivity plus it increases
the chance the caller gets to speak to a
live agent the first time they reach out
for assistance something all customers
appreciate let's take a look at a few
more call parking benefits call parking
optimizes available agents by giving
them access to a constant pool of
callers needing assistance especially if
you've noticed a recent uptick in the
number of missed calls or longer
resolution times take advantage of the
call parking feature to better manage
inbound call flow if your business has a
human receptionist the call parking
feature frees up their time allowing
them to attend to more pressing agent
and client needs instead of constantly
feeling calls plus unlike standard phone
call holds call parking doesn't tie up
an entire operator line since calls are
parked at an unused number some ivr
systems can also park calls
automatically further reducing the level
of manual input needed by your human
agents if no other agent is available to
pick up a parked call it will boomerang
back to the original extension that
parked the call in the first place this
helps to prevent customers from slipping
through the cracks or waiting to speak
to someone for an extended period of
time just like your office parking lot
your virtual parked call lot also
includes reserved spaces for vip clients
to make sure your most important clients
have their calls answered first however
since all parked callers regardless of
status hear the same hold music or
message no one will know they don't
exactly have a prime parking spot
if you enjoyed this video remember to
subscribe by hitting the notification
bell below to keep up with our journey
to simplify the voip world and for more
information on call parking and how to
leverage it for your business check out
the article in the description box below
till next time this is nate from get boy
[Music]
you
Dig Deeper
What is Call Parking?
Call parking is a standard feature in a VoIP phone system that allows an agent to put a current call on hold and allow another agent to take over that parked call from a different phone line. It differs from traditional call holding because the agent that initially answered the call and placed it in the virtual parking lot may not be the one who assists the caller.
Call parking also eliminates the need for an agent to transfer the call to another agent after placing it on hold. Once a call is sent to the virtual parking lot, any agent with access to that parking lot can take over the call using their own phone line extension or device, including smartphones. Callers remain parked until they hang up or until an agent takes over their call.
The Benefits of Call Parking
Call parking provides several benefits for businesses and call centers:
- Improved call center productivity: Call parking reduces the amount of callbacks and voicemail messages that slow down call center productivity. It increases the chances of callers speaking to a live agent the first time they reach out for assistance, which is something all customers appreciate.
- Optimized available agents: Call parking gives agents access to a constant pool of callers needing assistance. This is especially helpful during periods of high call volumes or longer resolution times. By leveraging the call parking feature, businesses can better manage inbound call flow and ensure efficient customer service.
- Time-saving for human receptionists: If your business has a human receptionist, call parking frees up their time to attend to more pressing agent and client needs instead of constantly fielding calls. This allows them to be more productive and efficient in their role.
- Reduced manual input: Some IVR systems can automatically park calls, reducing the level of manual input needed by human agents. This further streamlines call center operations and allows agents to focus on more complex tasks.
- Reserved spaces for VIP clients: Like your office parking lot, your virtual parked call lot includes reserved spaces for VIP clients. This ensures that your most important clients have their calls answered first, enhancing customer satisfaction and loyalty.
If you want to learn more about call parking and how to leverage it for your business, check out the article in the description box below. Don't forget to subscribe to our channel for more information on simplifying the VoIP world.
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