Avaya IP Office 9641G Touchscreen Phone Review

today we're going to give you a quick
overview
of the avaya 9641 touch touchscreen
display
this phone has a touch screen display
where we do not have the buttons on the
side
but everything is done by using your
finger or
a touch screen pen or other buttons on
the screen
let's simulate a call coming in
the inbound call is highlighted in green
we can choose to make the call go to
voicemail to ignore it
or to drop the call
we'll call again this time we'll answer
it
hi bill how you doing okay now we'll put
it on hold
which is our own personal hold
now the call's on hold we can go to a
second call
on our second call appearance and call
203 for example
that call picks up and now we have two
calls that we're just we're talking to
notice that the vertical handset shows
that we're talking to that call and the
flat one means that it's on hold
we can easily go back and forth between
the two by simply pressing
that particular appearance button now
we're talking to bill
and john is on hold if we wish to drop
not talking to bill anymore all we have
to do is press drop or we can transfer
to a different extension
and now we transfer to kim the purpose
of this video is to basically show you
how the screen works
and we'll be getting into more detailed
version of it a little bit later
let's make a conference call let's first
call kim at 201
in the regular fashion
kim picks up and now we're going to add
someone to the conference so we press
conference
and that'll put her on hold and now we
can dial
our sec our third party
hi john how would you like to be in a
conference call with kim hey that sounds
good i'm gonna add you now
now you notice all three phones are in
conference to see who
is in conference all we need to do is
press the details
and that'll tell us the three people
that are currently in the conference
if we wish to drop anybody from the
conference all we have to do is
highlight them
and then press the drop key and then
only tyler
and kim are on the phone where this is
the tyler phone
right now and then i could hang up
myself
and now there are no calls the history
button shows all calls that have
recently been made
to call them back all you need is to
click on them
and call
if you wish to be on do not disturb
press the do not disturb button
the light goes green and now when
somebody calls you
it's going to ring but then go directly
into voicemail
there is no one available to take your
call let's leave a message please leave
a message after the tone
when finished recording press pound
hi there tyler i'm sorry i missed you
but please give me a call back when you
can thank you
notice that the red message light has
come on and also
the message light here has come on it's
pretty easy to see that you have a
message
let's press message to listen to the
message
press the listen button then we have one
new message
and then we play it
hi there tyler i'm sorry i missed you
but please give me a call back when you
can thank you
press more and then delete
it's a very easy phone to work
everything is lit up real nice here we
have a couple of indications that people
are on their phone
let's see what happens when bill calls
john i lifted up bill notice the red
line above bill
bill is going to call john john is a
so now john is dashing to show that
his phone is ringing john picks up and
they both go to red which means they're
both currently in a call
they're both hung up and they're gone
to page somebody first pick up the phone
and press page
hello we are now paging somebody thank
you
sometimes a call will come in and from
an outside line for example
we'll demonstrate that right now
and let's say we don't know where the
person is let's answer it first
oh hi you're looking for bill oh i don't
know where he's at right now i'm going
to put you on hold
and we'll see if we can find them for
you so the first thing we're going to do
is we're actually going to put them on
park what park does is it puts them on a
universal hold
now you notice the park lights dashed
that person is on park
so now we can call we can page john and
say
hey john let's do it
hey john you have a call hey john you
have a call on part one
john you have a call on part one
cool so now john's going to walk up to
any phone
and he's going to press the park button
for example now
hi there how you doing yep i've been
wanting to talk to you thank you
you notice when john picked up the call
the park light went out
to forward a call we press forward then
we can press status to see currently
what's happening well forward
unconditional is on
but what is happening to it okay so when
a call comes that you we could change it
from
when a group call an all call
external only external group but for now
it's just going to be non-group it means
when somebody calls this extension
specifically
and where's it going to go press that
and we'll assign it to
linda's phone linda's phone is linda's
phone is 205
so let's set it and then two o
five linda carter select
and save now we're being forwarded to
linda carter
we'll exit we see that our forward light
is on
to see what's happening under the
forward our status button is now lit up
we can press status
and it'll say that is forwarded
unconditional to linda carter
so if a call were to come in to 251
which i'll dial right now
it actually is ringing in a different
phone okay
turn off the forward and now it'll come
in as usual
excellent there's other features on here
that are kind of fun to play with
for example we go to home and then
settings
and then we can go to options and
settings and then
screen and sound options and we have
brightness obviously we can adjust the
brightness darker or whatever
personalized ringing if we go to
personalized ringing this is what we're
hearing now
there's some other pleasant sounds too
poor
that's pretty impressive
now if we went to classic that's the
more boring sounds that most people have
on their current phones
most people prefer the rich sounding
sounds
such as drumbee
or xylophone save back
so now when somebody calls let's see
what happens
now we always need the phone button to
go back to your regular home screen it's
like an escape key
there are no applications there let's
dial 2 51.
so now we have the xylophones and no you
cannot load your own mp3 files
at this point who knows what will happen
in the future
we showed you a little bit about
contacts the contact screen shows
everybody in the company
we can scroll down like this
or we can start typing in the person's
name so let's say we wanted to locate
tim or let's locate rich let's say we're
back at the top here we wanted to find
rich we'd type
we press the letter r i
c and the more letters or numbers we put
in
is going to pop right up and then we can
call them and see what the details are
in other words what the extension are
or we can see what the extension is
then we can go back to the main phone
screen so we can have everybody in there
we can have external numbers and we can
have some system numbers
and also our own personal numbers let's
enter a quick contact
contact new
and now we have a qwerty screen so let's
add
yolanda y o l this is so much easier
than other phones
yolanda we can put in her phone number
if it's an external call it'd be nine
one four one four five five five
six seven eight seven for example and
then
done when we're done check and now if we
start keying in yolanda we can find it
y o l and there she is
details so that's about all we want to
show you today it was just a quick
overview
show you how responsive the screen is
and yes we can clear it
and things work quite well by using our
fingers
you