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Português Looking for a better helpdesk software?
Discover why LiveAgent is the best Desk.com alternative on the market.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
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Flexible multi-channel help desk.
Try LiveAgent.
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3 reasons why companies switch from Desk.com
Your customers and business deserve better customer service. Deliver it with LiveAgent.
Free auto migration
You don’t need to worry about the migration of your existing data through 3rd party apps as we offer completely free automated migration to our help desk ticketing software.
24/7 customer service
Issues might occur anytime, leaving you totally unprepared. Don’t limit the opportunity to solve them, get in touch with customer support 24/7.
Multi-channel approach
From the beginning, LiveAgent was built with multi-channel approach in mind. Stop focusing only on emails and provide support also via live chat or call center.
Desk.com vs LiveAgent at a glance
| Feature | LiveAgent | Desk.com |
|---|---|---|
| Ticketing | ✅Yes | ✅Yes |
| Live Chat | ✅Yes | ✅Yes |
| Call Center | ✅Yes | ✅Yes |
| Self-Service | ✅Yes | ✅Yes |
| ✅Yes | ✅Yes | |
| ✅Yes | ✅Yes | |
| ✅Yes | ❌No | |
| Viber | ✅Yes | ❌No |
| ✅Yes | ❌No | |
| Knowledge Base | ✅Yes | ✅Yes |
| Customer Forum | ✅Yes | ✅Yes |
| Automation and Rules | ✅Yes | ✅Yes |
| API | ✅Yes | ✅Yes |
| Interactive Voice Response (IVR) | ✅Yes | ✅Yes |
| Video Calls | ✅Yes | ❌No |
| Unlimited History | ✅Yes | ❌No |
| Unlimited Websites | ✅Yes | ✅Yes |
| Unlimited Chat Buttons | ✅Yes | ✅Yes |
| Unlimited Tickets/Mails | ✅Yes | ✅Yes |
| Unlimited Call Recording | ✅Yes | ❌No |
| Unlimited 24/7 Support | ✅Yes | ✅Yes |
Meet LiveAgent, your true multi-channel help desk software
Your customer support department should use the right kind of communication platform. A WordPress help desk solution that is robust and feature-rich while at the same time easy to use and navigate. Platform, that grows with your business and doesn’t cost thousands of bucks. Get to know LiveAgent IT help desk software and reach your customers anywhere. No matter if the communication starts via email, live chat or calls, LiveAgent has got you covered.
Happy customers are the best customers
We offer concierge migration services from most of the popular help desk solutions.
White glove migration
Let us take care of the switch between Desk and LiveAgent helpdesk software so you can focus on more important things like running your support department. The white glove migration service is completely free and automated – no tickets will stay behind!
The data migration runs on the background so you can keep working in your old help desk until its done. In the meantime, we can run a demo for your support representatives and show them around LiveAgent.
If you wish to migrate your Desk.com account to LiveAgent, contact us.
Why LiveAgent?
LiveAgent offers you the right portion of features including powerful helpdesk ticketing software, live chat with real-time typing view and built-in cloud based call center software. These three core parts of multi-channel help desk are even more enhanced by more than 40+ integrations and plugins, 40+ available language translations and dozens of reports and insights. You’ll get all of this for an average price of a dinner for 2 people.
Desk vs LiveAgent comparison
Desk.com
Products sent to software graveyard have usually limited technical and customer support. Unfortunately, issues can occur anytime and you are simply left in the dark. Services also do not receive any important software updates which would enhance their functionality. Possibilities to stay on top of the customer support are outdated and considerably limited.
LiveAgent
LiveAgent, as a stable multi-channel help desk solution, receives new product updates on regular basis every 2-3 weeks. New features are constantly implemented, improving both stability and functionality. Our vision is simple – service desk software should be the 1st step towards better customer service. Don’t limit yourself, grow rapidly with us.
The best value for your money
Help desk software doesn’t have to cost a fortune. LiveAgent offers you a fair and transparent pricing. Pay as you go model ties you to no contracts.
Small business
- Unlimited ticket history
- 3 email addresses
- 3 contact forms
- 1 API key
Medium business
- Everything in Small, plus
- 10 email addresses
- 3 live chat buttons
- Departments management
Large business
- Everything in Medium plus
- 40 email addresses
- 10 live chat buttons
Free
- 7 days ticket history
- 1 email address
- 1 chat button
- 1 contact form
Reasons why companies made a switch to LiveAgent
Compare LiveAgent to different software
Curious to see how we measure up to other popular help desk solutions? Check out our comparison pages and discover all that we have to offer.
Free live chat software for your website
Implementing live chat on your website is essential as customers expect it. It allows for faster response times, 24/7 availability, builds relationships, and speeds up the sales process. Live chat is a strong trend in the business world and can positively impact customer experiences and increase sales.
LiveAgent is a customer service software that offers chat buttons for real-time communication between businesses and customers. They customize chat buttons to match website branding. They offer integrations, 24/7 customer service, a free trial, and have won awards for their service. They also offer resources through their Academy and sales contacts and social media subscriptions for updates and discounts. The company uses cookies as part of their privacy and cookies policy. LiveAgent can be accessed through a dashboard after installation. They are available for one-on-one calls to discuss how they can benefit a business.
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