Linphone

Linphone integration

Linphone is a free softphone application. It can be used for direct calls and video calls, and it offers messaging capabilities for each user. The application is available for Windows, Mac and Linux. It receives regular updates and tweaks. Linphone has a friendly and innovative user interface and provides good call functionality for any use case.

How can you use it?

You can use Linphone as your dedicated softphone application for the LiveAgent call center . Linphone is a free softphone which means you don’t have to pay extra for its softphone functionality. It’s very easy to integrate with LiveAgent, and can help you handle incoming customer calls effectively. It works with all call center features , such as IVR , automatic callback , unlimited call recordings , and more.

Benefits of Linphone:

• It’s completely free
• Easy setup and implementation
• Easy integration process with LiveAgent
• It’s available for every computer system

How to integrate Linphone with LiveAgent?

Integrating Linphone with LiveAgent takes just a couple of minutes to complete. However, you need to already have a VoIP number available to make calls possible. If you don’t have a VoIP number, choose a VoIP provider and pick a plan. Once you get your login details, you can add your call number in LiveAgent call configuration. Next, you need to have Linphone installed on your computer. You can download the app for free at this link .

Once you do, all that’s necessary is to add your LiveAgent details into Linphone SIP configuration.

Step 1: Create a SIP device in LiveAgent

Go to LiveAgent and open Configuration > Call > Devices. Click on create a new phone and select SIP. Name the device and add the VoIP number you will be using in this integration. Once you create the SIP phone, you will see a window with your device information, which we will use in the next step.

Step 2: Configure Linphone with SIP account

Now, open Linphone and go to your Account assistant. Select Use a SIP account and provide the username, password, and other details into the configuration. Once you save your changes, you’re done and can successfully receive calls from Linphone in your LiveAgent app.

That’s it, your integration is finished, and you can now use your LiveAgent call center to receive customer calls and solve tickets over the phone.

Cost of integrating Linphone:

LiveAgent subscription includes integration at no extra cost, whereas Linphone is a free application with no additional charges for any of the features.

Handle customer calls with LiveAgent

LiveAgent’s call center capabilities can help you answer and solve every customer question effectively. Get started with our free trial today!