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Time rules

What are time rules?

Time Rules run in the background in intervals (usually every minute) and check if the conditions are met. If the result is positive, the rule is executed. Time Rules are most commonly used for clean up tasks, sending email reminders, resolving Tickets that have not had activity in a while, adding tags etc.

Learn more about Time Rules.

Time rules

FAQ

What is the definition of time rules?

Time rules are special rules that are not triggered by an action, but are triggered by a certain condition. They run in the background at intervals and check that the conditions are met. If the result is positive, the rule is implemented.

 

What are the advantages of using time-rules?

Time rules that allow you to organize the tasks of individual agents, send e-mail reminders, e.g. that a specific ticket should be handled, also support the resolution of requests that have not been active for some time, and also allow you to add tags.

 

Are time rules available in LiveAgent?

Timing rules are available in LiveAgent. They can be configured according to the needs of a given team, e.g. when the ticket is older than a given period, when the status change is older than a given period, or when the ticket is late by a certain time.

 

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