Free Trial

Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Customer satisfaction score

What is a customer satisfaction score?

Customer satisfaction is a tool used to measure whether the customer was satisfied by the product that he/she has bought or not.

Customers in today’s time leave comments on social apps about how their interaction with a product had turned out. It may be better than their expectation, just up to the mark, or way below what they expected. Organizations can monitor the satisfaction level of their customers via phone calls or online surveys. This will help them make changes accordingly so that customers are happy with what they buy and the company does not lose its customers.


What’s the definition of Customer Satisfaction Score?

The Customer Satisfaction Score is an indicator that shows us the degree of customer loyalty. Companies use it to assess the degree of customer satisfaction with the experience with a given company (purchase, interaction, delivered product or service).

How to calculate Customer Satisfaction Score?

If you want to measure customer satisfaction score, you will need to send your customers a short questionnaire and they will be able to answer a service rating question such as ‘How would you rate the service / product you received?’ Customers should respond on a scale of 1 to 5, with 1 being very dissatisfied and 5 being very satisfied. However, if you need to extend your survey you can also use a 10 point scale.

Can you measure Customer Satisfaction Score using LiveAgent?

LiveAgent users can measure customer satisfaction using native integration with Nicereply. It is a customer satisfaction survey tool. The integration provides a survey template that can be sent to your customer base by email, embed a survey link in your email signature, or via live chat.

Back to Glossary Create account for FREE

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.