Are you tired of boring ticketing software? So are we. With LiveAgent, your emails, chats, calls, social media mentions, and other channels will end up in one universal inbox and with the help of advanced automation rules and integrations, your customer service nightmare will end with the simple click of the “Sign Up” button.
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Customer service software
What is Customer Service Software?
Customer service software, or help desk software, is a type of software used by businesses to communicate with their customers.
Customer service agents use features such as ticket management to effectively organize their customer communication and solve customer queries faster.
It’s used to improve customer satisfaction, provide fast answers to questions, and to unify various communication channels into one convenient inbox.
Help desk
Improve your customer relationships, and manage customer communication with a fully-featured, multichannel help desk solution by LiveAgent.
There’s no need to follow each customer communication channel separately when you use our streamlined ticketing system. It can unify each of your accounts and organize your communication into one inbox. Our hybrid ticket stream combines messages from each customer and puts them into one ticket thread for easy replies and follow-ups.
LiveAgent is a customer support platform that can accommodate every important communication channel. Our ticketing system integrates email accounts, a fast live chat widget, call center capabilities, social media platforms, messaging apps, and a customer portal with a knowledge base. Make your customers happy regardless of what communication channel they decide to use.
Customer relationship management is an integral part of LiveAgent. Store and organize your customer information within our customer service software for easy access to customer insights. Create custom fields in your contact information to keep informed and provide the best service. Besides having our own set of CRM features, you can integrate LiveAgent with a variety of popular CRM software.
Integrations can make work easier for any customer service agent. LiveAgent offers over 200 external and native integrations with popular software, ranging from project management and time tracking to more niche solutions. We also offer a selection of help desk migration plugins for an easy transition to LiveAgent. Integrate your favorite tools with LiveAgent and spend less time switching between apps.
Providing timely responses to customer queries can be made even easier thanks to automation features. LiveAgent can help you automate agent assignment and ticket organization, as well as help you prioritize tickets automatically. Set up custom rules for handling repetitive tasks, or use automatic replies and other cool features to make your day-to-day workflow easier when you need it.
One of LiveAgent’s key features is real time reporting and comprehensive analytics to help you reveal and understand the strengths and weaknesses of your customer service. You can also take advantage of LiveAgent’s gamification features to motivate your customer service reps to perform better. Make the agents’ jobs more entertaining and engage in a friendly competition thanks to custom badges.
We carefully selected features in our pricing plans so you can pick the most affordable plan with the best value. Pay only for what you use without breaking your budget.
Discover unparalleled customer support with LiveAgent's all-in-one software. Benefit from 24/7 service, a free trial without a credit card, and seamless integration across 130+ ticketing features. Enhance your business with fast setup, AI assistance, live chat, and more. Choose LiveAgent for exceptional service and satisfied customers.
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