Interactive Voice Response

"Press 1 for Sales, Press 2 for Returns, .."

IVR saves resources by routing calls automatically to the right agents or departments.

What is IVR?

Interactive Voice Response is a great way to speed up you customer support. When a customer wants to contact your support team, they encounter a pre-recorded voice prompts. All they have to do is enter a few voice or key commands and they are immediately redirected to the correct department of your support team.

Business Benefits

Customized greetings

Automatic transfers

Automated customer service

Prioritize calls based on value

Reduces operational costs

Saves money and time of support agents

Increases first contact resolution

Increases customer satisfaction

Yes, we can!

LiveAgent gives you endless possibilities to provide a seamless customer experience over email, chat and phone. Now, with a built in call center.


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Basic IVR

Let your customers enter a prompt and direct them to the correct department so they get appropriate help instantly.

Custom Greetings

Fetch the name of your customer from your CRM and have LiveAgent generate an automatic greeting message with API.

Fetch order stats

Do you have a lot of customers calling in about their order statuses? Have LiveAgent load the information based on customers dial input and update her with the latest status

Voice mailbox

Enrich your voice mailbox with sophisticated automated answers and guidance for leaving an offline message when not available.

Added value from intelligent reports

Track results, export data, analyze metrics, and make better business decisions.See

Design your IVR tree in 5 minutes!

The Online IVR Designer tool lets you design and write your IVR tree from scratch directly in LiveAgent, including recording or uploading your own audio files into the tree.
Running a daily promo or need to do a quick announcment in your greeting message? Record all IVR audio files directly in the Online IVR designer tool.

You Will Be in Good Hands!

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