Interactive Voice Response

"Press 1 for Sales, Press 2 for Returns, .."

IVR saves resources by routing calls automatically to the right agents or departments.

Interactive Voice Response IVR

What is IVR?

Interactive Voice Response is a great way to speed up you customer support. When a customer wants to contact your support team, they encounter a pre-recorded voice prompts. All they have to do is enter a few voice or key commands and they are immediately redirected to the correct department of your support team.

Business Benefits

Interactive Voice Response IVR

Customized greetings

Interactive Voice Response IVR

Automatic transfers

Interactive Voice Response IVR

Automated customer service

Interactive Voice Response IVR

Prioritize calls based on value

Interactive Voice Response IVR

Reduces operational costs

Interactive Voice Response IVR

Saves money and time of support agents

Interactive Voice Response IVR

Increases first contact resolution

Interactive Voice Response IVR

Increases customer satisfaction

Added value from intelligent reports

Track results, export data, analyze metrics, and make better business decisions.See

Interactive Voice Response IVR

Design your IVR tree in 5 minutes!

The Online IVR Designer tool lets you design and write your IVR tree from scratch directly in LiveAgent, including recording or uploading your own audio files into the tree.
Running a daily promo or need to do a quick announcment in your greeting message? Record all IVR audio files directly in the Online IVR designer tool.

Interactive Voice Response IVR

You will be in good hands!

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