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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Interactive voice response

“Press 1 for sales, press 2 for returns, ..”

IVR saves resources by routing calls automatically to the right agents or departments.

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Direct your customers to the right department with IVR

LiveAgent streamlines multiple customer service channels into one piece of software

What is IVR?

Interactive Voice Response is a great way to speed up you customer support. When a customer wants to contact your support team, they encounter a pre-recorded voice prompts. All they have to do is enter a few voice or key commands and they are immediately redirected to the correct department of your support team.

Added value from smart reports

Track results, export data, analyze metrics and therefore make better business decisions based on real data. Evaluate the interaction with your customers and improve your IVR to provide better service. 

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Design your IVR tree in 5 minutes

The Online IVR Designer tool lets you design and write your IVR tree from scratch directly in LiveAgent, including recording or uploading your own audio files into the tree. Running a daily promo or need to do a quick announcment in your greeting message? Record all IVR audio files directly in the Online IVR designer tool.

Business benefits of IVR implementation

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Automatic transfers

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Increases first contact resolution

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Increases customer satisfaction

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Reduces operational costs

You Will Be in Good Hands!

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FAQ

What is IVR in a call center?

IVR in a call center is a voice response system that allows customers to get information from the company in many ways. It is also called an interactive voice response, which provides various voice options by pressing buttons on a phone. Modern IVR systems can even incorporate artificial intelligence, natural language processing, and automatic speech recognition to respond to a caller's request to either speak to a real person or leave a message.

Why should you use IVR?

An IVR system will reduce the number of calls you receive while increasing the number of calls you can handle each day.

How do you set up an interactive voice response?

You can set up an interactive voice response (IVR) by using a prerecorded message to gather information from your callers and then transferring them to an agent or self-service channel.

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