“Press 1 for sales, press 2 for returns, ..”
IVR saves resources by routing calls automatically to the right agents or departments.
Interactive Voice Response is a great way to speed up you customer support. When a customer wants to contact your support team, they encounter a pre-recorded voice prompts. All they have to do is enter a few voice or key commands and they are immediately redirected to the correct department of your support team.
Track results, export data, analyze metrics and therefore make better business decisions based on real data. Evaluate the interaction with your customers and improve your IVR to provide better service.
The Online IVR Designer tool lets you design and write your IVR tree from scratch directly in LiveAgent, including recording or uploading your own audio files into the tree. Running a daily promo or need to do a quick announcment in your greeting message? Record all IVR audio files directly in the Online IVR designer tool.
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