Interactive Voice Response is a great way to speed up you customer support. When a customer wants to contact your support team, they encounter a pre-recorded voice prompts. All they have to do is enter a few voice or key commands and they are immediately redirected to the correct department of your support team.
Track results, export data, analyze metrics and therefore make better business decisions based on real data. Evaluate the interaction with your customers and improve your IVR to provide better service.
The Online IVR Designer tool lets you design and write your IVR tree from scratch directly in LiveAgent, including recording or uploading your own audio files into the tree. Running a daily promo or need to do a quick announcment in your greeting message? Record all IVR audio files directly in the Online IVR designer tool.
IVR in a call center is a voice response system that allows customers to get information from the company in many ways. It is also called an interactive voice response, which provides various voice options by pressing buttons on a phone. Modern IVR systems can even incorporate artificial intelligence, natural language processing, and automatic speech recognition to respond to a caller's request to either speak to a real person or leave a message.
An IVR system will reduce the number of calls you receive while increasing the number of calls you can handle each day.
You can set up an interactive voice response (IVR) by using a prerecorded message to gather information from your callers and then transferring them to an agent or self-service channel.
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