Interactive Voice Response
"Press 1 for Sales, Press 2 for Returns, .."
IVR saves resources by routing calls automatically to the right agents or departments.
What is IVR?
Interactive Voice Response is a great way to speed up you customer support. When a customer wants to contact your support team, they encounter a pre-recorded voice prompts. All they have to do is enter a few voice or key commands and they are immediately redirected to the correct department of your support team.
Automated customer service
Prioritize calls based on value
Reduces operational costs
Saves money and time of support agents
Increases first contact resolution
Increases customer satisfaction
Design your IVR tree in 5 minutes!
The Online IVR Designer tool lets you design and write your IVR tree from scratch directly in LiveAgent, including recording or uploading your own audio files into the tree.
Running a daily promo or need to do a quick announcment in your greeting message? Record all IVR audio files directly in the Online IVR designer tool.