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Interactive voice response

“Press 1 for sales, press 2 for returns, ..”

IVR saves resources by routing calls automatically to the right agents or departments.

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Direct your customers to the right department with IVR


What is IVR?

Interactive Voice Response is a great way to speed up you customer support. When a customer wants to contact your support team, they encounter a pre-recorded voice prompts. All they have to do is enter a few voice or key commands and they are immediately redirected to the correct department of your support team.

Added value from smart reports

Track results, export data, analyze metrics and therefore make better business decisions based on real data. Evaluate the interaction with your customers and improve your IVR to provide better service. 


Design your IVR tree in 5 minutes

The Online IVR Designer tool lets you design and write your IVR tree from scratch directly in LiveAgent, including recording or uploading your own audio files into the tree. Running a daily promo or need to do a quick announcment in your greeting message? Record all IVR audio files directly in the Online IVR designer tool.

Business benefits of IVR implementation


Customized greetings

Handle missed calls

Automatic transfers

Multiple devices of call center

Automated customer service

Increase conversion rates via live chat software

Prioritize calls based on value

Money bag and a coin

Reduces operational costs


Saves money and time of agents

Customer support limit

Increases first contact resolution

Improve customer happiness

Increases customer satisfaction

You Will Be in Good Hands!​

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

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