Interactive Voice Response

"Press 1 for Sales, Press 2 for Returns, .."

IVR saves resources by routing calls automatically to the right agents or departments.

What is IVR?

Interactive Voice Response is a great way to speed up you customer support. When a customer wants to contact your support team, they encounter a pre-recorded voice prompts. All they have to do is enter a few voice or key commands and they are immediately redirected to the correct department of your support team.

Business Benefits

Customized greetings

Automatic transfers

Automated customer service

Prioritize calls based on value

Reduces operational costs

Saves money and time of support agents

Increases first contact resolution

Increases customer satisfaction

Added value from intelligent reports

Track results, export data, analyze metrics, and make better business decisions.See

Design your IVR tree in 5 minutes!

The Online IVR Designer tool lets you design and write your IVR tree from scratch directly in LiveAgent, including recording or uploading your own audio files into the tree.
Running a daily promo or need to do a quick announcment in your greeting message? Record all IVR audio files directly in the Online IVR designer tool.

You Will Be in Good Hands!

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Try it now for free No Credit Card Required

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