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You requested, we listened – Merge ticket is here!

Andrej Csizmadia

Andrej Csizmadia

Last modified on April 12, 2021 at 6:28 pm

merge hope final

Aloha everyone! We have good news for you.

The latest update ( includes a long awaited feature – “Merge ticket”. In case you have received multiple tickets about the same issue and you want to combine them or you need to associate different tickets in some ways, you can do so with Merge.

Merge tickets

Merge feature allows merging tickets together what makes agents’ work easier. This function not only merges the text but also tags associated with a ticket. By applying the Merge feature, original ticket will be deleted. Such action is irreversible so make sure you only merge tickets when absolutely necessary.

See our knowledge base article about all merge functionalities.

Andrej Csizmadia

Andrej Csizmadia

Growth Marketer

Andy is Growth Marketer at LiveAgent. Previously, he studied International Relations and Business Diplomacy and was active as a volunteer in the world's largest student run organization, AIESEC. Running, music and reading books are his favourite free-time activities.

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