The new update brings important security fixes and a couple of new fixes. As usual, let’s start with some important system and user interface improvements. Let’s take a look at some of them and see what has changed.
User experience and design improvements
The 5.32 update brings out some improvements and tweaks to the user experience. We have fixed a design issue with departments and tags, which caused unusual icon resizing. The problem with collapsing tags in tickets is no longer present, and the system will show tags normally even after resizing your dashboard panels. We have also tweaked the two-factor authentication text field and increased the width of listboxes in the entire application. We hope you’ll enjoy these changes and that they’ll make your work easier.
General tweaks and fixes
Some users experienced problems with attachments in predefined answers and notes set up with rules. The rule would stop working and show an error. We have removed this problem, and the attachments will work correctly.
Problems with a save button in the customer portal feature
The save button in Customer Portal’s General settings stopped working for some users, and it would show an error that the system cannot save changes. This bug has been removed in LiveAgent 5.32.
Long loading times of the LA app
When creating a new agent with a longer email address in the setup, the LiveAgent app had long loading times that halted any other activity for some time. This issue is no longer present in the 5.32 update.
Problems with migrated departments
The default settings of departments would disappear after migrations, which meant that users had to reconfigure them as new. Our team removed this problem, and department migrations will work correctly.
SLAs and Split tickets issues
Service Level Agreement rules would stop working whenever some of our users used the Split ticket feature in ticketing. The rules simply wouldn’t apply to such tickets. This issue has been removed, and SLAs will work correctly.
Invisible messages in live chat
Some of our users reported a bug where they couldn’t see customer messages in the live chat. However, the messages would show up normally after the agent closed and reopened the chat. We have removed this annoying bug, and our live chat will show all messages.
Non-functioning history button in ticketing
The show history button under the Ticket history option in the ticket sidebar wouldn’t work for some users. This issue has been removed, and the history button will work as it should in the new LiveAgent update.
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LiveAgent is a comprehensive multi-channel help desk software that offers a range of features for ticket management, live chat, call center, reporting, gamification, multilingual support portal, mobile apps, security, and integrations. It provides ticketing systems, agent management, audit logs, customizable contact forms, canned messages, departments, email notifications, filters, internal notes, real-time chat, website visitor tracking, call center features including IVR, call routing, transfers, and recordings, social media integrations, customer service reporting, gamification, multilingual support, customer portals, and mobile apps for Android and iOS. The software allows users to customize and connect with various call devices and softphones. LiveAgent also provides a WYSIWYG editor, internal and customer knowledge bases, feedback and forums, and search widgets. The software supports large and small businesses, startups, and individuals.
LiveAgent 5.37 – More fixes and updates to our features
LiveAgent 5.37 update resolves various issues, including problems with WhatsApp tag rules, design issues in online visitors section, pre-chat form field problems, inability to receive multiple contact cards in WhatsApp, and Facebook videos not showing up. Additionally, LiveAgent has improved search functionality, removed option to delete built-in languages, and resolved a bug with sending offline messages in chat. Ticket fields will also be sorted alphabetically for improved navigation. LiveAgent offers an easy-to-use customer support platform via live chat, email, phone, social media and more.
LiveAgent 5.39 – Improvements and fixes
LiveAgent has released an updated version (5.32) that improves user experience and fixes various bugs, including design issues, disappearing attachments, and long loading times. The update also addresses SLA rules and invisible messages in live chat. LiveAgent is a customer service software that offers a range of features such as VoIP phone systems, inbound call center software, and email management software. The company is currently building a LiveAgent dashboard for users who have recently signed up and installation progress can be tracked on their website.
LiveAgent knowledge base review
LiveAgent's knowledge base software is user-friendly and affordable, with easily accessible features. Users can customize and adjust virtually everything, including themes and forums. The UI is intuitive and the software runs smoothly without bugs or lags. Pricing is subscription-based and scalable according to business needs. The only drawback is the lack of preview on different devices. Creating a free trial is simple and the knowledge base editor is functional yet accessible. LiveAgent can be run on most common browsers without delays or lags. Overall, LiveAgent's knowledge base is a great option for creating a professional-looking customer portal with knowledge base articles and forums.