We all hate the current coronavirus outbreak. It has stopped our lives, locked us down in our own houses, and it’s threatening our loved ones. Undoubtedly there is nothing to like about it (and no, endless Netflix binges don’t count.) However, we all can use this time to learn new skills through all the newly accessible resources. For your convenience, we’ve gathered a list of 25+ free resources to learn from, and we’re sure that you’ll like them! Also, check out our COVID-19 guide for businesses – you might find it helpful.
Having a smarter team will always pay off
There has never been a better time to educate your staff than right now. Typically, there would always be something more important to do. Right now, however, all excuses are gone. In most industries, you’ll find a lower number of active clients, so there’s more downtime. Use this time to improve your skills, polish your languages, or learn about new technologies – anything that will be beneficial for your career. One of these free resources is bound to catch your eye:
Coursera. Build new skills and earn unique certificates/ degrees through this online platform. Coursera is partnered with esteemed academic entities to deliver the highest quality courses. Try it now and watch the skillsets of your team skyrocket!
Edx. Just like Coursera, Edx works with top organizations to deliver a wide range of educational content. They offer both technical and practical lessons, as well as foreign language courses.
Classcentral offers plenty of courses that will boost your personal development, management, and business skills. Absorb new knowledge from online tutors and choose from more than 10,000 courses!
Oxford Home Study provides free online courses that focus on showcasing how to create impeccable customer service experiences. A great use of this platform is for onboarding new customer service agents.,
Articles for better understanding
In addition to learning new skills, use this time to focus on your internal team processes. Build or tweak processes, create know-how articles, and train staff to cope with stressful situations. Below you will find tons of materials that showcase how to eliminate weak spots in your business.
What Five Years As A Janitor Taught Me About Customer Service. An incredibly insightful story, about what skills you can acquire from different walks of life. From this narration, you will not only read about specific skills that anyone can obtain but also see a different point of view than that of a manager.
We all know how insightful TED talks can be. Ideas worth spreading is their motto, and it’s hardly debatable. TED talks often shed light on various topics in non-obvious and surprising detail. Below you will find our few honorable mentions:
‘How I stole great customer service – with pride!. Lisa Estorm passes on her experience as a Customer Service Director for Scandinavian Airlines. She talks about how to steal and adapt to someone’s idea and how much courage it takes. This TEDx talk will open your mind about customer appreciation and how important it is to care about your customers by providing a brilliant product experience.
Popsicle Moments: Finding A New Flavor of Customer Service. Daren Ross implemented service standards in the hospitality industry, creating procedures that had an outstanding contribution in obtaining the highest customer ratings. Daren shares his approach and know-how to inspire others to achieve the same results.
Employees first, customers second. The former CEO of HCL technologies and an author of a Harvard Business Press bestseller explains how to inspire employees to maximize their happiness and effort at the same time. This is an insightful keynote session created by one of the top experts worldwide.
I Was Seduced By Exceptional Customer Service. John Bocuzi explains his claim that customer service can be the best marketing tool in our hands, and shares his tips on how to utilize it. Priceless knowledge from the perspective of a man with more than 20 years of experience.
As you have probably noticed, webinars are quickly gaining popularity. Due to the fact that we are all stuck in isolation, the best method to stay in touch with your colleagues, audience, and customers is to host webinars. Webinars gather dozens of people in front of their laptops, tablets, and phones at the same time, and enable you to interact with them. Get inspired by one of the many webinars available out there to learn new skills, inform your customers about new products, or simply to stay connected.
LiveAgent Webinar. Learn more about our software by reading our specialist guide that’ll help implement LiveAgent into your customer service department while improving your customer support skills.
This article would be nothing without a few life-changing podcasts. There is nothing better than listening to the voice of an expert, who will explain customer service 101’s while you are organizing your sock drawer.
Now that we’re at the end of our list, we leave you to consume the massive amount of material that’s offered. Please stay safe and try to have fun at home with the above resources. If you’re struggling with the current situation, remember that we are here for you and that together we are stronger!
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Andy is Growth Marketer at LiveAgent. Previously, he studied International Relations and Business Diplomacy and was active as a volunteer in the world's largest student run organization, AIESEC. Running, music and reading books are his favourite free-time activities.
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