Working remotely with the assistance of a remote support software is becoming the new normal for most people across the globe. Even before the COVID-19 breakout, remote work was on the rise.
Employers are becoming more flexible, and understand that hard-working, qualified employees are an asset to their company regardless of the location they work from. In fact, according to PRNewswire, 83% of businesses have introduced a flexible workspace policy, or are planning to adopt one. Why? Read on to find out.
Software used for remote work allows you to collaborate with your team and serve your customers at the same time.
The right remote support software should have functionalities that helps you communicate with your co-workers and customers from a multitude of channels, automate workflow, track the amount of work completed, and help you create comprehensive reports.
According to FlexJob’s annual survey, 65% of respondents are more productive in their home office than at a traditional workplace due to fewer distractions and interruptions.
According to Amerisleep’s study, 57% of remote workers are more likely to be satisfied with their job than the average American.
Amerisleep’s study also showcased that nearly 80% of remote workers described their typical stress level during the workweek as either “not stressed” or only “moderately stressed.”
Remote workers tend to take less sick days. According to Indeed’s Remote Work Survey, 50% of remote employees said working from home reduced their sick days and 56% said it reduced their absences.
LiveAgent is a one-stop-shop for all remote customer support teams.
We’ve been helping businesses grow and take care of their customers since 2004. We have what it takes to take your remote customer service to the next level.
It’s a one-stop-shop for all your customer service needs with ticketing, live chat, call center and social media support.
LiveAgent has been the most reviewed and #1 rated help desk software solution for small and medium sized businesses in 2019 & 2020.
The tool is packed with 180+ features, 40+ integrations and nearly endless customization options to adapt to your needs.
To determine the best remote help desk software for your company, check out review platforms like Capterra. Moreover, compare features, pricing, and customization. Pick the three best ones and test their trials. Every reputable company that offers a help desk solution has one.
A proper remote help desk software displays reporting tools, which enable you to view and track your agent's performance on a daily basis if needed.
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