remote help desk software.

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Looking for a remote help desk software?

Working remotely with the assistance of a remote support software is becoming the new normal for most people across the globe. Even before the COVID-19 breakout, remote work was on the rise. 

Employers are becoming more flexible, and understand that hard-working, qualified employees are an asset to their company regardless of the location they work from. In fact, according to PRNewswire, 83% of businesses have introduced a flexible workspace policy, or are planning to adopt one. Why? Read on to find out.

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What is a remote help desk software?

Software used for remote work allows you to collaborate with your team and serve your customers at the same time.

The right remote support software should have functionalities that helps you communicate with your co-workers and customers from a multitude of channels, automate workflow, track the amount of work completed, and help you create comprehensive reports.

Why is remote work software beneficial to use?

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Increases employee productivity

According to FlexJob’s annual survey, 65% of respondents are more productive in their home office than at a traditional workplace due to fewer distractions and interruptions.

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Increases work satisfaction

According to Amerisleep’s study, 57% of remote workers are more likely to be satisfied with their job than the average American. 

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Reduces employee stress levels

Amerisleep’s study also showcased that nearly 80% of remote workers described their typical stress level during the workweek as either “not stressed” or only “moderately stressed.”

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It's healthier

Remote workers tend to take less sick days. According to Indeed’s Remote Work Survey, 50% of remote employees said working from home reduced their sick days and 56% said it reduced their absences.

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Is COVID-19 affecting your business?

If you’re facing hard times due to the coronavirus, we’ve got you covered. We’re offering crediting options to customers who can’t afford to pay for their monthly LiveAgent subscription. Contact us on live chat, or send us an email describing your situation, and we’ll work it out with you.

Key features of a remote help desk software

The right remote work tracking software will allow you to track everything from usage statistics and agent performance to customer satisfaction ratings. Create comprehensive reports by time, department, agent, tag, or channel.  Read more about analytics overview.
A work management software should help you manage your tasks, workload, and agents through automation features that assign responsibilities, optimal workloads, distribute assignments, detect agent collision, and more. Read more about responsibility feature.
Remote collaboration software should support both internal, and external voice and video calls. Internal calls allow you to communicate with your colleagues without having to use any third party applications, and external calls enable you to service your customers from the comfort of your home. Read more about call center software.
Remote support software should allow you to communicate with your customers and colleagues from one dashboard. Utilize live chat to assist your customers in real-time, and make use of internal chats to communicate with your colleagues to make remote software teams work. Read more about live chat.

How can you use LiveAgent for remote work?

LiveAgent is a one-stop-shop for all remote customer support teams.

Try LiveAgent today

We’ve been helping businesses grow and take care of their customers since 2004. We have what it takes to take your remote customer service to the next level.

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More than a remote work software

It’s a one-stop-shop for all your customer service needs with ticketing, live chat, call center and social media support.

More than a remote work software

Most reviewed & #1 rated

LiveAgent has been the most reviewed and #1 rated help desk software solution for small and medium sized businesses in 2019 & 2020. 

Most reviewed & #1 rated

Feature rich and flexible

The tool is packed with 180+ features, 40+ integrations and nearly endless customization options to adapt to your needs.

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

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What is the best remote help desktop software?

To determine the best remote help desk software for your company, check out review platforms like Capterra. Moreover, compare features, pricing, and customization. Pick the three best ones and test their trials. Every reputable company that offers a help desk solution has one.

What Is Remote Support Software?

Remote support software enables your agents to provide customer service from almost anywhere with a simple internet connection. Moreover, it is a centralized customer service software, where you can automate agent tasks, analyze reports and efficiently respond to customers from one spot.

How to make sure remote customer service agents work?

A proper remote help desk software displays reporting tools, which enable you to view and track your agent's performance on a daily basis if needed.

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