Looking for a remote help desk software?
Working remotely with the assistance of a remote support software is becoming the new normal for most people across the globe. Even before the COVID-19 breakout, remote work was on the rise.
Employers are becoming more flexible, and understand that hard-working, qualified employees are an asset to their company regardless of the location they work from. In fact, according to PRNewswire, 83% of businesses have introduced a flexible workspace policy, or are planning to adopt one. Why? Read on to find out.
Start Free Trial
14 Day Trial. No CC Required.
What is a remote help desk software?
Software used for remote work allows you to collaborate with your team and serve your customers at the same time.
The right remote support software should have functionalities that helps you communicate with your co-workers and customers from a multitude of channels, automate workflow, track the amount of work completed, and help you create comprehensive reports.
Why is remote work software beneficial to use?
Increases employee productivity
According to FlexJob's annual survey, 65% of respondents are more productive in their home office than at a traditional workplace due to fewer distractions and interruptions.
Increases work satisfaction
According to Amerisleep’s study, 57% of remote workers are more likely to be satisfied with their job than the average American.
Reduces employee stress levels
Amerisleep's study also showcased that nearly 80% of remote workers described their typical stress level during the workweek as either “not stressed” or only “moderately stressed.”
It's healthier
Remote workers tend to take less sick days. According to Indeed’s Remote Work Survey, 50% of remote employees said working from home reduced their sick days and 56% said it reduced their absences.
Is COVID-19 affecting your business?
If you're facing hard times due to the coronavirus, we've got you covered. We're offering crediting options to customers who can't afford to pay for their monthly LiveAgent subscription. Contact us on live chat, or send us an email describing your situation, and we'll work it out with you.
Key features of a remote help desk software
Tracking and reporting
The right remote work tracking software will allow you to track everything from usage statistics and agent performance to customer satisfaction ratings. Create comprehensive reports by time, department, agent, tag, or channel. Read more...
Team & assignment management
A work management software should help you manage your tasks, workload, and agents through automation features that assign responsibilities, optimal workloads, distribute assignments, detect agent collision, and more. Read more...
Voice and video calls
Remote collaboration software should support both internal, and external voice and video calls. Internal calls allow you to communicate with your colleagues without having to use any third party applications, and external calls enable you to service your customers from the comfort of your home. Read more...
Live chat and internal chat
Remote support software should allow you to communicate with your customers and colleagues from one dashboard. Utilize live chat to assist your customers in real-time, and make use of internal chats to communicate with your colleagues to make remote software teams work. Read more...
How can you use LiveAgent for remote work?
LiveAgent is a one-stop-shop for all remote customer support teams.
- Live chat
- Voice and video calls
- Online training
- Team & work management
- Synchronized work
- Create reports by day, week, month, year, work week, or by a custom time range.
- Filter out performance by agent, department, tag, channel or other criteria and discover who's performing well.
- Create area graphs, bar graphs, line charts, pie charts, and more.
Try LiveAgent today
We've been helping businesses grow and take care of their customers since 2004. We have what it takes to take your remote customer service to the next level.
More than a remote work software
It’s a one-stop-shop for all your customer service needs with ticketing, live chat, call center and social media support.
Most reviewed & #1 rated
LiveAgent has been the most reviewed and #1 rated help desk software solution for small and medium sized businesses in 2019 & 2020.
Feature rich and flexible
The tool is packed with 180+ features, 40+ integrations and nearly endless customization options to adapt to your needs.
30 000+ happy customers
Over 30,000 of businesses across various industries have chosen LiveAgent from hundreds of other providers.
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha, O2 and Oxford University have in common? You guessed right... LiveAgent!
Subscribe to our newsletter
Be the first to receive exclusive offers and the latest news on our products and services directly in your inbox.
Building Your LiveAgent...
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
We are currently building your LiveAgent dashboard...
After the process is over, we will send the login details to your mailbox.
Installation status
Our website uses cookies. By continuing we assume your permission to deploy cookies, as detailed in our privacy and cookies policy.