remote help desk software.

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Looking for a remote help desk software?

Working remotely with the assistance of remote support software is becoming the new normal for most people across the globe. Even before the COVID-19 breakout, remote work was on the rise.

Employers are becoming more flexible, and understand that hard-working, qualified employees are an asset to their company regardless of the location they work from. In fact, according to PRNewswire, 83% of businesses have introduced a flexible workspace policy, or are planning to adopt one. Why? Read on to find out.

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What is a remote help desk software?

Remote work software allows you to collaborate with your team and serve your customers at the same time.

The right remote support software should have functionalities that help you communicate with your co-workers and customers from a multitude of channels, automate workflow, track the amount of work completed, and help you create comprehensive reports.  By incorporating live remote assistance into your workflow, you can improve customer satisfaction and increase productivity among your team members, no matter where they are located.

Why is remote work software beneficial to use?

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Increases employee productivity

According to FlexJob’s annual survey, 65% of respondents are more productive in their home office than at a traditional workplace due to fewer distractions and interruptions.

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Increases work satisfaction

According to Amerisleep’s study, 57% of remote workers are more likely to be satisfied with their job than the average American. 

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Reduces employee stress levels

Amerisleep’s study also showcased that nearly 80% of remote workers described their typical stress level during the workweek as either “not stressed” or only “moderately stressed.”

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It's healthier

Remote workers tend to take less sick days. According to Indeed’s Remote Work Survey, 50% of remote employees said working from home reduced their sick days and 56% said it reduced their absences.

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Is COVID-19 affecting your business?

If you’re facing hard times due to the coronavirus, we’ve got you covered. We’re offering crediting options to customers who can’t afford to pay for their monthly LiveAgent subscription. Contact us on live chat, or send us an email describing your situation, and we’ll work it out with you.

Key features of a remote help desk software

The right remote work tracking software will allow you to track everything from usage statistics and agent performance to customer satisfaction ratings. Create comprehensive reports by time, department, agent, tag, or channel.  Read more about analytics overview.
A work management software should help you manage your tasks, workload, and agents through automation features that assign responsibilities, optimal workloads, distribute assignments, detect agent collision, and more. Read more about responsibility feature.
Remote collaboration software should support both internal, and external voice and video calls. Internal calls allow you to communicate with your colleagues without having to use any third party applications, and external calls enable you to service your customers from the comfort of your home. Read more about call center software.

Remote support software should allow you to communicate with your customers and colleagues from one dashboard. Utilize live chat to assist your customers in real-time, and make use of internal chats to communicate with your colleagues to make remote software teams work. Read more about live chat.

How can you use LiveAgent for remote work?

LiveAgent is a one-stop-shop for all remote customer support teams.

Try LiveAgent today

We’ve been helping businesses grow and take care of their customers since 2004. We have what it takes to take your remote customer service to the next level.

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More than a remote work software

It’s a one-stop-shop for all your customer service needs with ticketing, live chat, call center and social media support.

Most reviewed & #1 rated

LiveAgent has been the most reviewed and #1 rated help desk software solution for small and medium sized businesses in 2019 & 2020. 

Feature rich and flexible

The tool is packed with 180+ features, 40+ integrations and nearly endless customization options to adapt to your needs.

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

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What is the best remote help desktop software?

To determine the best remote help desk software for your company, check out review platforms like Capterra. Moreover, compare features, pricing, and customization. Pick the three best ones and test their trials. Every reputable company that offers a help desk solution has one.

What Is Remote Support Software?

Remote support software enables your agents to provide customer service from almost anywhere with a simple internet connection. Moreover, it is a centralized customer service software, where you can automate agent tasks, analyze reports and efficiently respond to customers from one spot.

How to make sure remote customer service agents work?

A proper remote help desk software displays reporting tools, which enable you to view and track your agent's performance on a daily basis if needed.

Related Articles to Remote help desk software
LiveAgent is fully-featured service desk software that uses a ticketing system to combine all of your service desk processes.

Service desk software for a better customer experience

LiveAgent offers service desk software that streamlines customer interactions and helps teams deliver exceptional customer service experiences. The software uses a ticketing system to combine all service desk processes, making it easier for teams to collaborate and build lasting relationships with customers. LiveAgent also offers a free trial with no setup fee, 24/7 customer service, and the option to cancel at any time.

LiveAgent can provide you with a free account to help you provide customer service. Find out about the pros and cons of a free help desk software.

Feature-rich free help desk software.

LiveAgent offers feature-rich help desk software with ticketing, knowledge base, call center, and live chat capabilities. They provide a free plan with unlimited agents, emails, live chats, calls, and contact forms, as well as a universal inbox for organizing communication from multiple support channels. There are no setup fees, and customer service is available 24/7. Additionally, LiveAgent's IT help desk software offers an account that is free forever, and users can create a subdomain to fit their company or team name.

LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits.

Knowledge base software

LiveAgent offers a knowledge base software to improve customer support and provide self-service options. Relevant articles, how-to guides, and other useful information can be provided to customers through the platform. A 7 or 30 day free trial is available with no credit card required. Start improving customer experience with LiveAgent today.

Are you looking for a free customer management software? Have a look at LiveAgent's benefits and find out if it suits you or sign up for a free account.

Looking for a free customer management software?

LiveAgent offers free customer management software for businesses with 24/7 customer service and no setup fee. They are the most reviewed and #1 rated help desk software for SMB in 2020, allowing businesses to provide excellent customer support and management. Sign up for a free account with essential features and stay closer to your customers.

If you're looking for a free knowledge base, LiveAgent can hook you up with one free of charge. Have a look at our help desk and find out more.

Looking for a free knowledge base software?

LiveAgent offers a customizable free knowledge base software that can make agents' jobs easier and encourage customers to help each other. The software enables companies to store, manage, and share important information in one accessible place. This can save valuable resources such as time and money by allowing customers to find information without the assistance of agents.

Grow your solo and freelancing business with LiveAgent, the most reviewed and #1 rated help desk software for SMB in 2020. Stay closer to your customers and help them faster with LiveAgent.

Help desk software for solopreneurs

LiveAgent is a help desk software that can be fully customized to fit your business needs. It offers a 14-day free trial with no setup fee or credit card required. Using LiveAgent can boost customer satisfaction by improving response times, generating more revenue, and increasing customer loyalty. It is rated as the #1 help desk software for SMB in 2020.

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