remote help desk software.
Discover just how easy remote collaboration can be.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
Used by
Looking for a remote help desk software?
Working remotely with the assistance of remote support software is becoming the new normal for most people across the globe. Even before the COVID-19 breakout, remote work was on the rise.
Employers are becoming more flexible, and understand that hard-working, qualified employees are an asset to their company regardless of the location they work from. In fact, according to PRNewswire, 83% of businesses have introduced a flexible workspace policy, or are planning to adopt one. Why? Read on to find out.
What is a remote help desk software?
Remote work software allows you to collaborate with your team and serve your customers at the same time.
The right remote support software should have functionalities that help you communicate with your co-workers and customers from a multitude of channels, automate workflow, track the amount of work completed, and help you create comprehensive reports. By incorporating live remote assistance into your workflow, you can improve customer satisfaction and increase productivity among your team members, no matter where they are located.
Why is remote work software beneficial to use?
Increases employee productivity
According to FlexJob’s annual survey, 65% of respondents are more productive in their home office than at a traditional workplace due to fewer distractions and interruptions.
Increases work satisfaction
According to Amerisleep’s study, 57% of remote workers are more likely to be satisfied with their job than the average American.
Reduces employee stress levels
Amerisleep’s study also showcased that nearly 80% of remote workers described their typical stress level during the workweek as either “not stressed” or only “moderately stressed.”
It's healthier
Remote workers tend to take less sick days. According to Indeed’s Remote Work Survey, 50% of remote employees said working from home reduced their sick days and 56% said it reduced their absences.
Is COVID-19 affecting your business?
Key features of a remote help desk software
Remote support software should allow you to communicate with your customers and colleagues from one dashboard. Utilize live chat to assist your customers in real-time, and make use of internal chats to communicate with your colleagues to make remote software teams work. Read more about live chat.
How can you use LiveAgent for remote work?
LiveAgent is a one-stop-shop for all remote customer support teams.
Try LiveAgent today
We’ve been helping businesses grow and take care of their customers since 2004. We have what it takes to take your remote customer service to the next level.
More than a remote work software
It’s a one-stop-shop for all your customer service needs with ticketing, live chat, call center and social media support.
Most reviewed & #1 rated
LiveAgent has been the most reviewed and #1 rated help desk software solution for small and medium sized businesses in 2019 & 2020.
Feature rich and flexible
The tool is packed with 180+ features, 40+ integrations and nearly endless customization options to adapt to your needs.
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Looking for a free customer management software?
Create a free knowledge base with customized articles for customers to find information on their own. Improve customer management with LiveAgent's software.
Moving from Drift to LiveAgent?
LiveAgent is a highly-rated help desk software that supports multiple languages and offers various plans for different business sizes. It is trusted by companies like Huawei and BMW.
Feature-rich, lightning fast live chat for WordPress
Live chat is highly preferred by consumers, with 60% of 18-34 year olds regularly using it for customer service. It is not only used for support but also for sales and marketing by B2B and B2C companies. Live chat leads to more sales from repeat customers, as 52% are more likely to repurchase from a brand that offers live chat support. LiveAgent's live chat for WordPress is a top choice, as it impresses with fast response times, improves engagement and conversions, allows for smart chat distribution, enables team collaboration, tracks visitor behavior, and provides a sneak-peek of customer inquiries.
Help desk software for solopreneurs
LiveAgent is a customer service software that offers personalized experiences and effective communication tools. It improves customer engagement and loyalty through features like live chat and multi-brand support. Companies like Huawei and BMW use it for world-class customer support.
Migrating from Gist to LiveAgent?
LiveAgent is a highly-rated help desk software with over 179 features and 40 integrations. It offers language support, savings, and a free trial.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
Try all communication channels while your LiveAgent is ready.
Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.
We’re available on multiple dates