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Looking for a remote help desk software?

Working remotely with the assistance of remote support software is becoming the new normal for most people across the globe. Even before the COVID-19 breakout, remote work was on the rise.

Employers are becoming more flexible, and understand that hard-working, qualified employees are an asset to their company regardless of the location they work from. In fact, according to PRNewswire, 83% of businesses have introduced a flexible workspace policy, or are planning to adopt one. Why? Read on to find out.

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What is a remote help desk software?

Remote work software allows you to collaborate with your team and serve your customers at the same time.

The right remote support software should have functionalities that help you communicate with your co-workers and customers from a multitude of channels, automate workflow, track the amount of work completed, and help you create comprehensive reports. By incorporating live remote assistance into your workflow, you can improve customer satisfaction and increase productivity among your team members, no matter where they are located.

Why is remote work software beneficial to use?

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Increases employee productivity

According to FlexJob’s annual survey, 65% of respondents are more productive in their home office than at a traditional workplace due to fewer distractions and interruptions.

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Increases work satisfaction

According to Amerisleep’s study, 57% of remote workers are more likely to be satisfied with their job than the average American. 

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Reduces employee stress levels

Amerisleep’s study also showcased that nearly 80% of remote workers described their typical stress level during the workweek as either “not stressed” or only “moderately stressed.”

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It's healthier

Remote workers tend to take less sick days. According to Indeed’s Remote Work Survey, 50% of remote employees said working from home reduced their sick days and 56% said it reduced their absences.

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If you’re facing hard times due to the coronavirus, we’ve got you covered. We’re offering crediting options to customers who can’t afford to pay for their monthly LiveAgent subscription. Contact us on live chat, or send us an email describing your situation, and we’ll work it out with you.

Key features of a remote help desk software

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The right remote work tracking software will allow you to track everything from usage statistics and agent performance to customer satisfaction ratings. Create comprehensive reports by time, department, agent, tag, or channel. Read more about analytics overview.
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A work management software should help you manage your tasks, workload, and agents through automation features that assign responsibilities, optimal workloads, distribute assignments, detect agent collision, and more. Read more about responsibility feature.
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Remote collaboration software should support both internal, and external voice and video calls. Internal calls allow you to communicate with your colleagues without having to use any third party applications, and external calls enable you to service your customers from the comfort of your home. Read more about call center software.
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Remote support software should allow you to communicate with your customers and colleagues from one dashboard. Utilize live chat to assist your customers in real-time, and make use of internal chats to communicate with your colleagues to make remote software teams work. Read more about live chat.

How can you use LiveAgent for remote work?

LiveAgent is a one-stop-shop for all remote customer support teams.

Try LiveAgent today

We’ve been helping businesses grow and take care of their customers since 2004. We have what it takes to take your remote customer service to the next level.

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More than a remote work software

It’s a one-stop-shop for all your customer service needs with ticketing, live chat, call center and social media support.

Most reviewed & #1 rated

LiveAgent has been the most reviewed and #1 rated help desk software solution for small and medium sized businesses in 2019 & 2020. 

Feature rich and flexible

The tool is packed with 180+ features, 40+ integrations and nearly endless customization options to adapt to your needs.

Related Articles to Remote help desk software
LiveAgent streamlines communication across platforms, offers a native live chat, and provides a virtual call center solution. Trusted by top companies, it enhances workflow efficiency and customer satisfaction. Try it for free.

LiveAgent Product Tour

LiveAgent streamlines communication across platforms, offers a native live chat, and provides a virtual call center solution. Trusted by top companies, it enhances workflow efficiency and customer satisfaction. Try it for free.

Remote Help Desk Software

Looking for a remote help desk software?

Remote help desk software is becoming the new normal for most people across the globe. Even before the covid-19 breakout, remote work was on the rise.

LiveAgent promotes customer service software with 130+ ticketing features, 200+ integrations, and excellent customer support. The video introduces team collaboration software, highlighting benefits and features such as project planning, task management, integrations, and collaboration analytics. LiveAgent offers a free trial to learn more.

Key Benefits of Team Collaboration Tools and Apps

LiveAgent is a customer service software that offers 130+ ticketing features, 200+ integrations, and excellent customer support. The software promotes team collaboration, providing a unified interface for managing tasks, empowering communication, and generating collaboration analytics. It also fosters camaraderie and trust among team members. LiveAgent does not currently support VoIP dialing, but it offers click-to-call capability. The software is user-friendly and offers a free trial.

Are you looking for a free customer management software? Have a look at LiveAgent's benefits and find out if it suits you or sign up for a free account.

Looking for a free customer management software?

Create a free knowledge base to provide customers with useful articles. Customize it to match your branding. LiveAgent's customer service software is free, with the option to switch to a paid plan for extra features. LiveAgent is used by companies like Huawei, BMW, and O2. It offers a fast live chat widget and a ticketing system. The free plan has limitations, but the paid plan offers more features.

LiveAgent streamlines communication across platforms, offers a native live chat, and provides a virtual call center solution. Trusted by top companies, it enhances workflow efficiency and customer satisfaction. Try it for free.

LiveAgent Product Tour

LiveAgent is a comprehensive customer management software that streamlines communication across different platforms, offers a native live chat, and a virtual call center solution. It provides detailed analytics and reporting to optimize support metrics and offers a customizable customer portal with a knowledge base. Trusted by top companies like NASCAR and Forbes, it helps businesses offer superior support and strengthen customer relationships.

Empower your customers to find the answers they are looking using self-service. LiveAgent's FAQ software enables you to create stunning customer portals.

Leverage FAQ software to optimize your customer self-service experience

Create differentiated content for customers and agents by using LiveAgent's knowledge base tools. Set up multiple knowledge bases and FAQs, enable a search widget with smart suggestions, and enhance agent productivity. FAQs are a powerful tool for customer support strategy, reducing repetitive questions, increasing customer satisfaction, and improving agent efficiency. LiveAgent offers various pricing plans to suit different business needs.

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