Best live chat software with AI agents
Combine real-time website chat, AI agents, automation, and human support in one help desk platform that is easy to add to your site
More than live chat — it's your always-on AI support team
LiveAgent gives you one of the fastest live chat widgets on the market plus AI agents that handle customer questions around the clock. When the AI reaches its limits, it smoothly hands off to a live agent — so every visitor always gets the right answer from the right source.
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Live chat basics
What is live chat software?
Live chat software is an online chat tool that lets website visitors talk to your support or sales team in real time. A chat widget appears on your site, collects visitor context, routes conversations to the right department, and stores every chat in a searchable customer history. The best live chat software also includes proactive invitations, automation, AI chatbot answers, mobile apps, reporting, and integrations with your existing help desk, CRM, and ecommerce tools.
- Add real-time chat to your website without custom development
- Route chats by department, priority, language, or agent availability
- Keep chat transcripts, customer details, and ticket history together
- Use AI and automation to answer common questions before queues build up
How to choose the best live chat software
Use this checklist to compare LiveAgent with Zendesk, HubSpot live chat, tawk.to, Tidio, Olark, and other chat tools before choosing a live chat platform for your website.
| Evaluation point | What to check | How LiveAgent helps |
|---|---|---|
| Website setup | Can your team create, customize, and publish a chat widget quickly? | Create a chat button, copy the generated code, and manage design, language, routing, departments, and invitations from the LiveAgent dashboard. |
| Support workflow | Does chat connect to ticketing, customer history, and non-chat channels? | Live chat conversations, emails, calls, social messages, and customer portal requests live in one universal inbox. |
| Automation and AI | Can the tool answer repetitive questions, qualify visitors, and hand over cleanly? | AI agents answer 24/7, automation routes work, and human agents receive full conversation context when a handover is needed. |
| Reporting and reviews | Can managers see agent performance, chat volume, satisfaction, and response trends? | LiveAgent includes chat history, analytics, reports, ratings, and performance visibility so teams can improve service quality. |
| Integrations | Does it connect with CRM, ecommerce, CMS, payment, and automation tools? | Use native integrations, FlowHunt, API options, and website installation paths for tools such as WordPress, CRM systems, order systems, and more. |
| Total cost | Does pricing fit your support volume once agents, automation, and channels are included? | Start with a no-credit-card 30-day trial, then choose the plan that matches your team size and required channels. |
Best fit
Why teams choose LiveAgent over standalone chat tools
Free or basic chat widgets can work for small websites, but growing support teams usually need routing, ownership, customer context, reporting, automation, and a clean path from AI to human agents.
- Chat plus help desk
Manage live chat, tickets, email, calls, social messages, and knowledge base requests from one support workspace.
- Manager-ready reporting
Track chat volume, agent workload, response quality, customer ratings, and trends instead of relying only on raw transcripts.
- Mobile agent support
Keep customer conversations moving from desktop or mobile apps when agents need to answer away from their desk.
- Migration-friendly
Compare LiveAgent with Zendesk, HubSpot, tawk.to, Tidio, Olark, and other chat tools when you want fewer disconnected systems.
- Fast website launch
Install a chat widget, customize the button, set departments, and launch proactive invitations without a custom development project.
- Customer context stays together
Preserve conversation history and route returning customers with the context agents need to answer accurately.
AI Chatbot
AI agents that solve complex problems — not just FAQs
LiveAgent's AI agents go far beyond scripted responses. Powered by FlowHunt, they understand context, access real-time data, and resolve complex customer queries end-to-end. When a question falls outside the AI's knowledge or toolset, it recognizes this instantly and transfers the conversation to a live agent — with full context preserved, so your customer never has to repeat themselves.
- Resolves complex queries — not just simple FAQs
- Seamless human handover with full conversation context
- Works 24/7, even when your team is offline
- Learns from your knowledge base and connected tools
FlowHunt Integration
Connect your AI agent to hundreds of business tools
Through the FlowHunt integration, your AI chat agent gains access to hundreds of real-world tools — from CRM lookups and order tracking to calendar bookings, payment processing, WordPress workflows, ecommerce data, and beyond. You control exactly which tools the AI can use, and you pay only for the AI credits consumed. No flat monthly AI fees, no lock-in — just pay-as-you-go scaling that matches your actual usage.
- Connect to hundreds of tools via FlowHunt
- Pay only for AI credits used — true pay-as-you-go
- Modify AI behavior instantly by editing prompts
- Add or remove tools anytime without technical skills
AI Features
Everything your AI-powered live chat needs
LiveAgent's AI capabilities work alongside your human agents to automate repetitive work, delight customers, and help your team do more with less.
- AI conversational chatbot
Handles complex queries, qualifies leads, and resolves issues autonomously — 24 hours a day, 7 days a week.
- Seamless human handover
The AI recognizes when it can't help and transfers the chat to the right human agent instantly — with full context included.
- 100+ tool integrations
Connect your AI agent to CRMs, order systems, payment tools, calendars, and more through FlowHunt.
- Pay-as-you-go pricing
Pay only for the AI credits your agents actually consume. Scale up or down with zero long-term commitments.
- AI writing assistance
Agents can refine, polish, or simplify their replies in one click with built-in AI answer improver and composer tools.
- Multilingual AI support
Serve customers in 40+ languages with AI that adapts its tone and style to match every conversation.
Chat capabilities
LiveAgent live chat software
LiveAgent live chat key features include smart chat routing, proactive chat invitations, visitor tracking, AI automation, mobile support, chat transcripts, customer ratings, and reporting. The multilingual chat widget is built for fast website performance and practical day-to-day support work.
Benefits of live chat software include:
- Reliable and fast chat with a range of features
- Access to an unlimited chat history and ticket history
- Chat analytics, customer ratings, and reporting features
- Proactive chat invitations with custom design options
Let's chat
Empower your support team with the right live chat software
Live chat software for better customer satisfaction
Support team view
Improve agent productivity with:
- AI agents that resolve queries before they reach your team
- One-click AI writing tools to polish every reply
- Smart routing, mobile apps, reporting, and dozens of integrations
Customer view
Refine customer journey with:
- Instant AI responses around the clock
- Smooth handover to live agents when needed
- Faster resolution with no repeated questions
- Simple chat experience for new and returning website visitors
Easily integrate LiveAgent into your website
Choose a chat button
Preview chat button designs and pick the one that suits your needs. Choose from a number of chat button types or upload your own design.
Customize chat button
Custom configuration lets you personalize your chat widget to fit your needs, while giving you quick and easy access to customer information directly within the widget.
Integrate button on your website
Get your chat widget up and running in seconds. Create the button, copy the automatically generated code, paste it into your website or tag manager, then test the widget on desktop and mobile before launch.
Customize chat settings
Select your preferred routing options to control how work is distributed, then set priorities for individual agents to fine-tune their level of responsibility and ensure the right tasks reach the right people.
AI-powered replies — polished, on-brand, and fast
LiveAgent's AI Answer Assistant helps agents respond faster without sacrificing quality. Choose from casual, neutral, or business tone, then let AI improve, extend, simplify, or fully compose a reply — or write your own custom prompt for total control. Powered by ChatGPT via your own API key, so your data stays yours.
- Refine, expand, or simplify any reply in one click
- Auto-compose replies from ticket context and history
- Set tone: professional, neutral, or casual
Proactive chat invitations
Catch customers' attention with proactive messages that invite website browsers to chat with a customer care agent. Customize the messages and create a personalized experience ideal for the purpose of your website. Proactive chat invitations is a powerful feature of live chat software that can turn website visitors into paying customers.
- Invite customers to chat with automatic messages
- Turn website visitors into customers with chat
Website monitoring
Keep track of website visitors to see where they spend their time. Chat overview can show you website visitors, active agents, each ongoing chat, and useful pages. Use website monitoring to identify high-intent URLs, invite visitors at the right moment, and review which conversations lead to better customer experience.
- Track all website visitors and ongoing chats
- Determine favorite pages and interact with visitors
Real-time typing view
Real time typing view can show what your customers are typing before they hit the send button. Use this powerful feature to prepare your answers faster, or to do a quick research about topics and customers.
- Preview customer messages before they are sent
- Prepare your answers faster and decrease resolution times
Multilingual chat widget
Take a pick from over 40 languages to help you provide support in various countries. You can set up each chat widget with different language options if you're providing support in multiple areas, then route chats to the right department or agent based on language, region, or availability.
- Choose from over 40 language options for chat windows
- Create chat widgets in different languages for different purposes
Better customer support
See live chat software for website in action – watch video
How can AI-powered live chat help your business?
AI and human chat working together dramatically improves performance across every key metric
- 17-30%
- Cost effectiveness
- 20%
- Enhanced productivity
- 73%
- Enhanced service quality
Decrease in support costs
Conversion rate increase
Higher satisfaction rates
Join 7,000+ businesses already using LiveAgent
“LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.”
Peter Komornik
Slido
“It’s a pleasure to have a great portal that improves our customer service.”
Roman Bosch
Partly
“LiveAgent empowers our agents to provide better, faster, and more accurate support.”
Christine Preusler
HostingAdvice
“LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.”
Karl Dieterich
Covomo
“We have been using LiveAgent since August and we are really satisfied with it.”
Hendrik Henze
HEWO Internetmarketing
“Since we are using LiveAgent our response time improved by 60%.”
Razvan Sava
Webmaster Deals
“Our paid customer conversion rate went up 325% the first month we’ve set up and actively started using LiveAgent.”
Taras Baca
XperienceHR
“We find LiveAgent to be the best live chat solution by far.”
Matt Janaway
The Workplace Depot
“We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.”
Viviane Carter
CSI Products
“With LiveAgent we’re able to give our customers support wherever they are.”
Christian Lange
Lucky-Bike
“LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.”
Peter Komornik
Slido
“It’s a pleasure to have a great portal that improves our customer service.”
Roman Bosch
Partly
“LiveAgent empowers our agents to provide better, faster, and more accurate support.”
Christine Preusler
HostingAdvice
“LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.”
Karl Dieterich
Covomo
“We have been using LiveAgent since August and we are really satisfied with it.”
Hendrik Henze
HEWO Internetmarketing
“Since we are using LiveAgent our response time improved by 60%.”
Razvan Sava
Webmaster Deals
“Our paid customer conversion rate went up 325% the first month we’ve set up and actively started using LiveAgent.”
Taras Baca
XperienceHR
“I have to say, I have never experienced such a professional customer approach.”
Andrej Ftomin
TAZAR Group
“We find LiveAgent to be the best live chat solution by far.”
Matt Janaway
The Workplace Depot
“We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.”
Viviane Carter
CSI Products
“With LiveAgent we’re able to give our customers support wherever they are.”
Christian Lange
Lucky-Bike
Pricing
Choose the right plan for your team
Start with a 30-day free trial. No credit card required. Compare plans by agent seats, channels, automation, reporting, and AI needs, then upgrade, downgrade, or cancel anytime.
