Axialys

Axialys integration

Axialys is a technology company with the FrenchTech label that provides SMEs, ETIs, and large corporations with a SaaS software suite enabling them to manage their telephone systems and customer relations efficiently, intuitively, and in the cloud.

Founded in 1999, Axialys has experienced strong, sustained, and steady growth, which is attributed to the quality of their offering and the trust their customers place in them. As a holder of an L33-1 license issued by ARCEP, Axialys has been a telecom operator for over twenty years.

Axialys publishes a comprehensive SaaS software suite that addresses all uses of telephony in companies:

• Centrex VoIP - Professional telephony for all employees
• Call center telephony - Equip contact centers with advanced features
• Sales force telephony - Dedicated solutions for your sales team
• SIP Trunk Solution - Flexible and performant management of telecom flows

How can you use it?

If you’re looking for a VoIP provider to connect with your call center , Axialys is an excellent choice. LiveAgent’s call center will handle your calls and tickets, while Axialys will provide the VoIP infrastructure and telephony management.

For a starter call center, you only need a laptop or smartphone with a microphone and speakers. You might require other hardware if you want to improve your call quality later on.

How can you benefit from a LiveAgent call center?

Even though some people prefer digital customer experiences, others crave a deeper personal connection with the brands they interact with. Call centers are a great way to improve your customer relationships, sell products, gain new customers and service users, or provide general customer services.

With the fall of traditional call centers and the rise of call center software like LiveAgent, it’s easy to provide these types of experiences for your customers without breaking the bank. Call centers are now accessible to all types of businesses, big or small.

How does the LiveAgent call center work?

LiveAgent makes managing and running a call center easier for businesses with the help of its advanced features. For example, you can create custom IVR (Interactive Voice Response) trees , that will automatically route your customers to the right departments and agents.

The best part? LiveAgent’s IVR feature does all the work and creates a hassle-free experience for your customers. All they have to do is listen to the IVR menu and press the appropriate dial pad key (like press 1 for sales) to be connected with the right person for the job.

Did your customer connect to the wrong department by accident? The solution is simple—use call transfers to route the customer to one of your colleagues and save their time.

Have a hard time remembering what your customers said? No worries, LiveAgent records all incoming and outgoing calls and stores them inside the system. If you need to refresh your memory, simply locate the ticket and listen to the full call recording. Call recording can also be used for training new agents and showing them the correct responses to customer calls.

Want more information about our call center’s features? Check out our call center feature page that has all the information about LiveAgent’s call center capabilities.

How to integrate Axialys VoIP with LiveAgent?

If you want to create your LiveAgent call center with Axialys as your VoIP provider, follow this simple guide:

1. Open LiveAgent and go to Configuration > Call > Numbers. Click on the orange Create button at the top.

2. Select Axialys from the list of VoIP providers.

3. Name the number, select a department, enter your login details, and select your dial-out prefix number. You can also check or uncheck the option to record all phone calls received and made from this number. When you want to finish, click the Add button at the bottom.

4. The phone number is now in LiveAgent and ready for use. If you prefer, you can add more Axialys phone numbers or add numbers from other VoIP providers.

IVR & Callback Feature Demo

Get more information about LiveAgent Call Center software

Are you looking for more information about establishing and running a call center? If you’re interested, have a look at the LiveAgent academy for more information regarding call centers and other topics from the world of customer support.

Curious about what else can LiveAgent do? Check out the video below to see the full tour of our customer support software.