You have often heard that you have just a few seconds to grab someone’s attention before they are gone. Same applies to online presence. You cannot expect your audience to look for your help if you don’t show on website that you offer one.
With your website it’s like with everything. If it doesn’t feel nice place to be in, you are leaving bad impression. During past 20 years we were part of constantly evolving online environment, where offering mediocre customer service with average user experience is not an option.
Make sure you offer answers that might arise while browsing your website in different formats. On pricing page you want to proactively invite people and answer their questions, for FAQ you want to have nicely structured knowledge base. Other people might prefer calls or email contact. With LiveAgent, all of this is possible. And much more.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Peter Komornik, CEO
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