5-Star Customer Service + Increased Engagement Thanks To LiveAgent
You have often heard that you have just a few seconds to grab someone’s attention before they are gone. Same applies to online presence. You cannot expect your audience to look for your help if you don’t show on website that you offer one.
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Problem User Experience
With your website it’s like with everything. If it doesn’t feel nice place to be in, you are leaving bad impression. During past 20 years we were part of constantly evolving online environment, where offering mediocre customer service with average user experience is not an option.
Make sure you offer answers that might arise while browsing your website in different formats. On pricing page you want to proactively invite people and answer their questions, for FAQ you want to have nicely structured knowledge base. Other people might prefer calls or email contact. With LiveAgent, all of this is possible. And much more.
One software for multiple benefits
Thanks to LiveAgent and it’s complex options you will look more trustworthy and bigger without scaling anything
Don’t let prospect leave your website, when there is nothing that keeps their attention
By offering multiple contact options you are about to collect a lot more leads from your website
When you don’t ask, you cannot expect answers. Let miracles happen in films and choose safe way
Thanks to the smart features of LiveAgent, you are able to offer customer service while you sleep
Take a look on how LiveAgent looks inside.
The Left navigation panel lets you quickly navigate across the chat dashboard. You can check all active chats, availability per agent or access settings of chat buttons.
After Live Chat is initiated, you can see details of the customer chatting with you, like the page where chat was initiated, IP address, or previous communication.
Thanks to our real-time typing view you are able to see what customer type even before they click "send". You can prepare your answers and amaze them with lightning-speed service.
Use departments and tags for segmentation and distribution and assignment of tickets.
Use the extended customer information view to quickly gather information about the customer you are communicating with and access multiple integrations with other apps.
Ticket thread lets you see all communication with a customer even if it started from a different channel like chat and continued with email.
Quick Action Buttons help you easily transfer and postpone tickets as well as add notes, and other actions.
Similar to live chat overview, call center offers left panel that will help you navigate inside dashboard in 1 click.
Call history offers list of all incoming and outgoing calls from LiveAgent with full-text search.
Action button lets you open a specific call ticket so you can access call recordings and the whole ticket thread.
Reports are a popular part of LiveAgent. They help you to see department statistics, so you can get a quick overview of what's happening in your helpdesk.
Inside the dashboard, you can see your online/offline agents and even initiate an internal chat with them!
With Personal statistics you can see performance your own individual metrics like time logged in or tickets answered.
Leaderboards are a part of gamification. They make daily work more fun and help to push performance of individual agents as they can compare their performance.
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