5-Star Customer Service + Increased Conversion Rate Thanks To LiveAgent
Businesses often focus on traffic generation, but by implementing small changes they can close more sales with their existing audience. Conversion optimization is one of the key use cases of using multi-channel help desk solution. Stick to the basics and provide excellent customer service and your conversion rate will skyrocket.
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Problem Lack of Conversions
Are you struggling with low conversion rates, high bounce rates, or high shopping cart abandonment rates? E-commerce managers are always looking for new ways to increase the performance of their online stores or websites.
Solution Live Chat by LiveAgent
Research shows that adding a live chat to your website can lift your conversion rate by 27% on average. Depending on your industry, this number can be even in the 3-digits sphere. With live chat's marginal costs, it's definitely a no brainer to give it a try.
One software for multiple benefits
Providing outstanding customer service to your customers means you are doing more than most of the businesses
Your customers does have feelings and they will remember positive experience with your brand
Real time help
Provide customers immediate access to help when they need it and expect immediate results
Live chat saves phone support expenses and allows you to simultaneously chat with multiple customers
Some strategies are based on luck, but live chat increases conversions on average by 27%
Take a look on how LiveAgent looks inside.
The Left navigation panel lets you quickly navigate across the chat dashboard. You can check all active chats, availability per agent or access settings of chat buttons.
After Live Chat is initiated, you can see details of the customer chatting with you, like the page where chat was initiated, IP address, or previous communication.
Thanks to our real-time typing view you are able to see what customer type even before they click "send". You can prepare your answers and amaze them with lightning-speed service.
Use departments and tags for segmentation and distribution and assignment of tickets.
Use the extended customer information view to quickly gather information about the customer you are communicating with and access multiple integrations with other apps.
Ticket thread lets you see all communication with a customer even if it started from a different channel like chat and continued with email.
Quick Action Buttons help you easily transfer and postpone tickets as well as add notes, and other actions.
Similar to live chat overview, call center offers left panel that will help you navigate inside dashboard in 1 click.
Call history offers list of all incoming and outgoing calls from LiveAgent with full-text search.
Action button lets you open a specific call ticket so you can access call recordings and the whole ticket thread.
Reports are a popular part of LiveAgent. They help you to see department statistics, so you can get a quick overview of what's happening in your helpdesk.
Inside the dashboard, you can see your online/offline agents and even initiate an internal chat with them!
With Personal statistics you can see performance your own individual metrics like time logged in or tickets answered.
Leaderboards are a part of gamification. They make daily work more fun and help to push performance of individual agents as they can compare their performance.
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