Providing excellent customer support is what makes a difference, helps brands to stand out from competitors, and keeps customers loyal.
If you are running your business on a WordPress website, delivering quick and efficient support is much easier with LiveAgent’s WordPress help desk and live chat plugin. Proactively engage with your customers and prospects, offer immediate support, improve customer satisfaction, and drive conversions.
Choosing the right WordPress help desk plugin doesn’t need to be an overwhelming task. With LiveAgent’s plugin, you can easily add a live chat widget to your WordPress-powered website or blog. With a wide range of both common and unique live chat features, you can take advantage of:
Since today’s consumers have high expectations for the speed of customer support, we’ve built the fastest live chat widget on the market that displays in only 2.5 seconds. Besides, it’s fully and easily customizable – so you can fine-tune the look and the feel of your chat widget to make it appear native to your website.
Improve engagement by proactively inviting your prospects and customers to chat with your agents while they browse your website. Setup chat invitations for custom URLs – such as your pricing or checkout pages – and boost conversions like never before. LiveAgent also ensures that proactive invites pop up only when you have enough available reps online.
LiveAgent routes incoming chats to the right members in your team and dynamically adapts chat availability as your agents log in and out during their shifts. Additionally, advanced chat routing ensures chats are assigned to agents who’ve had previous interactions with chatting customers for more accurate and relevant communication.
Monitor who’s browsing your website, how they move around it, and how long they’ve been there. Armed with the right context – such as visitor’s actual site, referrer, country, and current time – you can proactively invite them to chat whenever you consider it appropriate to ensure your chat invitation is relevant.
Impress customers you are chatting with by providing answers even faster with a little bit of ‘real-time typing view’ magic. See what the visitor on the other end is typing into the chat in real-time before they send it over, and start thinking of a reply. Get your answer ready before the question is actually submitted to wow your customers with your speedy service.
Don’t have an answer or can’t solve a customer’s issue right away? Instantly connect with fellow agents through internal chat whenever you need help from your team members. You can also invite your colleagues to an ongoing chat session, send them text messages or write notes, visible only to you and other agents.
51% of consumers say brands should be available for support 24 hours a day, 7 days a week. This is where live chat can be extremely helpful.
Live chat continues to grow as a communication channel. The global live chat software market is expected to reach $997 million value by 2023.
Live chat has the highest satisfaction levels for any customer service channel at 73%, compared with 61% for email and 44% for phone support.
79% of businesses say that offering live chat support to their customers has had a positive effect on sales, revenue, and customer loyalty.
Besides having a WordPress live chat plugin, LiveAgent offers an all-in-one omnichannel help desk solution that includes over 180 features, 40+ integrations, and tons of available customization options.
A robust ticket management system with automation, virtual inbound & outbound call center built right into your help desk, native live chat, social media integrations and solid self-service capabilities featuring customer portal, multiple knowledge base, and customer forums – we’ve got all of it in a single tool with a universal inbox.
Moreover, LiveAgent’s help desk & live chat software is totally cloud-based. Since the help desk is one of the heaviest customer service apps out there, having a cloud-based solution is a better way to go for a number of reasons.
It doesn’t require a messy download, it operates and stores data on remote servers and doesn’t bloat your database, so you can still use it even when your website is down.
Did you know that LiveAgent has been the #1 rated help desk software for SMB in 2019 and 2020?
Start your fully-functional, 14-day no-hassle, free trial, and take a closer look at how it all works and how it can help you take your customer support to the next level. No credit card required.
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