AI features

LiveAgent’s AI features include AI Chatbot and AI Answer Assistant. Designed to automate communication, they empower your customer service agents to enhance their response times, increase productivity, and strengthen customer relationships. These features are available on all our current pricing plans (legacy plans excluded).

What are AI features?

Artificial intelligence (AI) features define functionalities within software or platforms based on machine learning, natural language processing, and large datasets that enable them to understand, learn from, and respond to human input intelligently. These features are used to replace or assist humans in performing certain types of tasks that required exclusively human intelligence in the past.

One of the most prominent features of AI is its capacity to automate daily routine tasks. AI-powered solutions can manage tasks that require only routine actions with no need for critical thinking or creative output. This way human workers can focus on more creative or analytical tasks. AI boosts efficiency and decreases errors in repetitive jobs.

Other AI features can solve complex challenges with the help of virtual assistants, facial recognition systems, or recommendation algorithms. For certain industries, such as customer support, finance, or marketing, AI-powered platforms became a complete game-changer, because they drastically uplifted their efficiency.

Why are AI features important for customer service?

Modern customer support uses AI-powered features to cut operational costs and automate responses. Here’s how:

AI Chatbots:

• Handle common inquiries fast without any human intervention
• Interpret complicated queries and match them to the correct knowledge base
• Proactively gather leads
• Escalate queries to human agents

AI Assistants:

• Excel in writing, generating polished email replies to customers
• Adapt to your brand tone of voice, providing consistency in messaging
• Draft a perfect reply, based on your prompt

What AI features does LiveAgent offer?

AI Chatbot

The LiveAgent Chatbot is an agile AI-powered assistant that can be implemented directly into your live chat button. It is designed to reply to simple queries or questions of your clients at lightning speed autonomously, reducing the need for human input. AI Chatbot interprets the question and uses your knowledge base to give a correct answer. In case of a much more complicated question, AI Chatbot will transfer a query to your agent to make sure your customer gets professional advice.

With LiveAgent AI Chatbot, you gain a competitive edge by effortlessly capturing and qualifying leads. AI Chatbot can ask visitors of the website to leave their contact details, whenever triggered. The tool is triggered either when customers express interest in purchasing your products or when the chatbot is unable to respond to a query. Afterward, it will collect an email and notify your team for seamless follow-ups, ensuring potential customers are in your inbox.

LiveAgent AI Chatbot can guide your customer between products or provide recommendations in the user-preferred language as well. With the flexibility to choose from a variety of AI models (FlowHunt integration), you can tailor conversations to best suit your needs, in over 100 languages, including less commonly spoken ones.

AI Answer Assistant

LiveAgent AI Answer Assistant is an ultimate writing tool that assists your agents and ensures efficient help desk communication. Powered by ChatGPT and using your unique API key, AI Answer Assistant generates well-crafted relevant replies to customer inquiries and offers them to an agent. You can even choose from a casual, neutral, or business tone of voice to align with your business communication style.

The Custom Answer Assistant option enables you to write a perfect response via your personal prompts. There are two boxes in the interface: one for your custom prompt and one for the message you want to change. Like this, you can adjust text formality, and tone or choose from one of the ready-made options.

Ready to try it out?

Combine smart automation and intelligent human support with LiveAgent AI features – AI Chatbot and AI Answer Assistant. Whether you want to speed up response times, lighten your agents’ workload, or collect more leads, our AI-powered tools give you full control over how your chatbot talks to customers. Try it free for 30 days and see how it works for you!

Ready to upgrade to a better help desk solution? Sign up below and discover the power of automation!