"With LiveAgent we're able to give our customers support wherever they are. "
Looking for a better helpdesk software?
Discover why LiveAgent is the best Desk.com alternative on the market.
No setup fee
Customer service 24/7
No credit card required
Cancel any time
Fed up with your help desk software?
LiveAgent is the most reviewed and #1 rated help desk software for SMB. Stay closer to your customers and help them faster with LiveAgent.
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Flexible multi-channel help desk. Try LiveAgent.
3 reasons why companies switch from Desk.com
Your customers and business deserve better customer service. Deliver it with LiveAgent.
- Free auto migration
You don't need to worry about the migration of your existing data through 3rd party apps as we offer completely free automated migration to our help desk ticketing software.
- 24/7 customer service
Issues might occur anytime, leaving you totally unprepared. Don't limit the opportunity to solve them, get in touch with customer support 24/7.
- Multi-channel approach
From the beginning, LiveAgent was built with multi-channel approach in mind. Stop focusing only on emails and provide support also via live chat or call center.
Desk.com vs LiveAgent at a glance
See a detailed comparison of Desk.com vs LiveAgent features.
LiveAgent | Desk.com | |
|---|---|---|
| Feature | ||
| Ticketing | ||
| Live Chat | ||
| Call Center | ||
| Self-Service | ||
| Viber | ||
| Knowledge Base | ||
| Customer Forum | ||
| Automation and Rules | ||
| API | ||
| Interactive Voice Response (IVR) | ||
| Video Calls | ||
| Unlimited History | ||
| Unlimited Websites | ||
| Unlimited Chat Buttons | ||
| Unlimited Tickets/Mails | ||
| Unlimited Call Recording | ||
| Unlimited 24/7 Support | ||
Meet LiveAgent, your true multi-channel help desk software
Your customer support department should use the right kind of communication platform. A WordPress help desk solution that is robust and feature-rich while at the same time easy to use and navigate. Platform, that grows with your business and doesn't cost thousands of bucks. Get to know LiveAgent IT help desk software and reach your customers anywhere. No matter if the communication starts via email, live chat or calls, LiveAgent has got you covered.
Happy customers are the best customers
We offer concierge migration services from most of the popular help desk solutions.
White glove migration
Let us take care of the switch between Desk and LiveAgent helpdesk software so you can focus on more important things like running your support department. The white glove migration service is completely free and automated – no tickets will stay behind!
The data migration runs on the background so you can keep working in your old help desk until its done. In the meantime, we can run a demo for your support representatives and show them around LiveAgent.
If you wish to migrate your Desk.com account to LiveAgent, contact us.
Why LiveAgent?
LiveAgent offers you the right portion of features including powerful help desk ticketing tool, live chat with real-time typing view and built-in cloud based call center software. These three core parts of multi-channel help desk are even more enhanced by more than 40+ integrations and plugins, 40+ available language translations and dozens of reports and insights. You'll get all of this for an average price of a dinner for 2 people.
Desk vs LiveAgent comparison
Desk.com
Products sent to software graveyard have usually limited technical and customer support. Unfortunately, issues can occur anytime and you are simply left in the dark. Services also do not receive any important software updates which would enhance their functionality. Possibilities to stay on top of the customer support are outdated and considerably limited.
LiveAgent
LiveAgent, as a stable multi-channel help desk solution, receives new product updates on regular basis every 2-3 weeks. New features are constantly implemented, improving both stability and functionality. Our vision is simple – service desk software should be the 1st step towards better customer service. Don't limit yourself, grow rapidly with us.
The best value for your money
Help desk software doesn't have to cost a fortune. LiveAgent offers you a fair and transparent pricing. Pay as you go model ties you to no contracts.
Small business
Affordable ticketing platform for smaller support teams
AI UNLOCKED
$15
per agent/month billed annuallyMedium business
A versatile and balanced plan for full-scale customer support
AI UNLOCKED
$29
per agent/month billed annuallyMOST POPULAR
Large business
An all-inclusive plan with all features and capabilities
AI UNLOCKED
$49
per agent/month billed annuallyTestimonials
Reasons why companies made a switch to LiveAgent
"With LiveAgent we're able to give our customers support wherever they are. "
"With LiveAgent we're able to give our customers support wherever they are. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"We find LiveAgent to be the best live chat solution by far. "
"We find LiveAgent to be the best live chat solution by far. "
"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "
"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "
"We see LiveAgent as a great tool for communicating with customers. "
"We see LiveAgent as a great tool for communicating with customers. "
"We like it because it is easy to use and offers great functionality, such as useful reporting features. "
"LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business! "
"LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business! "
"LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business! "
"Simply put - LiveAgent beats everything out there at this, or even higher, price-points. "
"We have been using LiveAgent since August and we are really satisfied with it. "
"We have been using LiveAgent since August and we are really satisfied with it. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "
"We see LiveAgent as a great tool for communicating with customers. "
"We like it because it is easy to use and offers great functionality, such as useful reporting features. "
"Simply put - LiveAgent beats everything out there at this, or even higher, price-points. "
"Simply put - LiveAgent beats everything out there at this, or even higher, price-points. "
"We find LiveAgent to be the best live chat solution by far. "
"We like it because it is easy to use and offers great functionality, such as useful reporting features. "
"We have been using LiveAgent since August and we are really satisfied with it. "
The leader in Help desk software
Deliver exceptional customer support across multiple channels and automate your customer service with LiveAgent.
You will be in Good Hands!
Join our community of happy clients and provide excellent customer support with LiveAgent.
