Ticket Thread

What is a Ticket Thread?

A Ticket thread technically is the same thing as a Ticket. Sometimes customers refer to ticket threads as tickets and vice versa. Typically, what they mean by Ticket thread is the whole communication available in 1 ticket, with all the notes, timestamps, answers and replies by the customer and the agent.

Back to Glossary

A

B

C

D

E

F

G

H

I

J

K

L

M

N

O

P

Q

R

S

T

U

V

W

Our website uses cookies. By continuing we assume your permission to deploy cookies, as detailed in our privacy and cookies policy.