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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

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Ticket thread

What is a ticket thread?

A Ticket thread technically is the same thing as a Ticket. Sometimes customers refer to ticket threads as tickets and vice versa. Typically, what they mean by Ticket thread is the whole communication available in 1 ticket, with all the notes, timestamps, answers and replies by the customer and the agent.

Ticket thread

FAQ

What is a ticket thread?

The ticket thread is the same as the ticket. So a notification that was entered into the system and turned into a ticket. Thread is understood to mean all correspondence available in one ticket, including notes, timestamps, customer and agent responses. 

 

Who can access ticket threads?

All agents assigned to specific tickets, agents with whom they are shared, as well as administrators and the owner, have access to threads with tickets.

 

Where in LiveAgent can you check ticket threads?

In LiveAgent, ticket threads can be checked in the agent's panel in the Tickets section. 

 

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