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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.


What are filters?

Filters help you sort tickets and keep them organized. You can create your own filters to match your needs and display only tickets relevant for you. You may also design categories in which the tickets will be sorted.

Create filter


What is the role of filters?

Filters support the organization of work in customer service. If you are receiving multiple tickets, it can be difficult to track them as well as find the one you need. Thanks to filters, you can find messages that are new, open or in need of a reply. Thanks to this, you know perfectly well how to find a specific ticket.

Where can you find filters in LiveAgent?

In LiveAgent, you'll find filters in the Tickets section. There you can create filters that will sort the tickets according to the conditions you set. You can freely create categories both in terms of the stage of service of a given ticket and its source (e.g. Facebook, website, telephone call).

Who can edit filters in LiveAgent?

Filters can be added by any agent as they see fit. They are primarily designed to improve work and operation on tickets. Thanks to the appropriate division, you can quickly find tickets from a specific category. For example, you can filter messages according to the stage of activities with a specific ticket or choose to filter by the source from which the query comes.

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