If a customer makes a purchase, or needs help with already bought product, he can contact customer service. Customer service is there for customers to help them. It is up to the customer how good or bad is review will be. If he decides to leave a review on a customer service, it can help other perspective buyers to buy a product from that certain company.
A customer service review is an opinion made by a customer about a customer service. It contains his positive and negative experiences with the overall customer service (contact with the agent, process of purchase, sending products). Reviews are very useful in developing customer service, but also in developing other activities of the brand.
Customer service reviews are extremely important to a business. They both influence the subsequent purchasing decisions of existing customers and potential customers. In addition, you get information on what the customer service is in your company - whether it suits your customers or not, what are its disadvantages and what advantages it has. Online reviews give the company credibility. Thanks to this, it is visible in search engines.
There are many ways to ask customers for customer service reviews. We can ask them to do so when we finish solving their problems (in any communication channel - email, social media or phone). Another option is to send a request for feedback via SMS, e-mail, fanpage post or private message. The request can also be made by telephone. Remember to indicate why it is important to your company and that the voice of your customers counts the most for you.
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