Are your customers happy? Are they satisfied with your service and product? You can measure it with Customer Effort Score – CES. It is a metric, which shows how your clients feel about the effort they have to make to interact with your customer support team and get a solution to their problem.
Choose a suitable question and ask your customers. Then calculate the percentage of Customer Effort Score based on customer answers. There are many ways to measure it, e.g. via emails or questionnaires.Back to Glossary
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