Conversation is a discussion with someone about a particular subject.
A customer conversation is a thread of messages exchanged with a customer representative. A conversation can occur in the form of chat conversation, email conversation, or a simple phone conversation. Additionally, you can also create conversations (a.k.a. Tickets) through Facebook private messages or Tweets.
BAD: We do not provide this feature.
GOOD: Although we currently do not have this feature, we are glad to hear from you. Whenever we make any improvements, we always strive for customers’ opinions/insights like yours.
It is so much easier to be nice, to be respectful, to put yourself in your customers' shoes and try to understand how you might help them before they ask for help than it is to try to mend a broken customer relationship.
The dialogue usually occurs between a customer representative and a customer.
The classic type is the in-person dialogue. Yet, there are other important forms of dialogues.
The company should consider the proper approach for each type. More importantly, the company should be accessible on each platform.
Here are few conversation starters:
Customer conversation should be smooth, prompt, and personal. Customer service software improves your agents’ daily activities, a.k.a customer inquiries. The software, such as LiveAgent, can help your customers and agents in many ways.
Customer service software increases your sales, customer retention, and customer satisfaction.
Try out LiveAgent for FREE
Handle all customer inquires from one interface and start improving your customer service with a 14-day free trial right away.FREE TRIAL
Be the first to receive exclusive offers and the latest news on our products and services directly in your inbox.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.