Conversation is a discussion with someone about a particular subject.
A customer conversation is a thread of messages exchanged with a customer representative. A conversation can occur in the form of chat conversation, email conversation, or a simple phone conversation. Additionally, you can also create conversations (a.k.a. Tickets) through Facebook private messages or Tweets.
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It is so much easier to be nice, to be respectful, to put yourself in your customers' shoes and try to understand how you might help them before they ask for help than it is to try to mend a broken customer relationship.
The dialogue usually occurs between a customer representative and a customer.
The classic type is the in-person dialogue. Yet, there are other important forms of dialogues.
The company should consider the proper approach for each type. More importantly, the company should be accessible on each platform.
Here are few conversation starters:
Customer conversation should be smooth, prompt, and personal. Customer service software improves your agents’ daily activities, a.k.a customer inquiries. The software, such as LiveAgent, can help your customers and agents in many ways.
Customer service software increases your sales, customer retention, and customer satisfaction.
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Conversation with the client is the message that is exchanged between the client and the agent. In customer service, such a conversation can take several forms. It can be run via chat, e-mail, telephone and also social media.
You can check conversations with clients in LiveAgent on each specific ticket. Conversations are also archived, so you can access conversations that have already been made. Depending on their permissions, individuals may only have access to their own conversations or also to those of other agents.
Each conversation (if it is conducted in a different thread) has a separate ticket created. If a customer contacts in the same thread this is presented as one ticket.
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