Fully scalable, adaptable & customizable to your needs.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
Used by
30%
Generate more revenue
Create memorable customer experiences that boost revenue.
97%
Improve satisfaction
Delight your customers with lightning-fast responses.
16×
Boost customer value
Make more sales by keeping your customers loyal to your brand.
Help desk software for small business
Grow your business with a better help desk. Grow it with LiveAgent, the most reviewed and #1 rated help desk software for small businesses in 2020. Stay closer to your customers and help them faster with LiveAgent.
Discover customer service software for small business
Become accessible and available
No matter how big or small your start-up is, customers, potential investors, or partners from the same industry will get in touch with you either through regular mail, call center, or very convenient real-time live chat. Harness the power of live chat and universal inbox and turn every opportunity into a worthy experience. Every message counts and makes the difference.
Optimize the flow of your daily tasks
Startups and SMBs usually form the largest part of the national economy and have the largest share of the GDP. They vary in spheres, forms, or sizes. However, what they have common is, that they want to have loyal and happy customers. Deploying multi-channel help desk software for small businesses can make a significant impact on day-to-day tasks. Leverage the potential of powerful automation features such as rules, time rules, automated call distribution, and many more. Invest the saved time into more important parts of your business.
Help your future colleagues
Job applicants can be sometimes unsure about their decision to apply for a job offer. Posting a job vacancy online with a detailed description is sometimes simply not enough, as several other questions can pop-up. Provide seamless and immediate help to your future colleagues with real-time live chat and help them to make the right move!
Happy customers are the best customers
We offer concierge migration services from most of the popular help desk solutions.
How will your startup & SMB benefit from implementing LiveAgent?
24/7 customer support
Provide 24/7/365 support by creating self-service hubs filled with relevant information and answers to FAQs.
Achieve high ROI
Convert quality leads into paying customers and generate more than 500% of the revenue that you invest.
Nurture loyalty
Nurture lifelong brand loyalty by providing personalized sales, onboarding, and support experiences.
Increased customer satisfaction
How can your SMB or Startup increase efficiency, drive down costs, and improve customer satisfaction all at the same time? Utilize LiveAgent’s native multichannel approach, provide excellent customer service across all major communication channels and equip your agents with state of the art features.
Pay less for more features
There are plenty of options where startups and SMBs can invest their time and money. Those expenses often cumulate very quickly. Here in LiveAgent, we believe you should be able to choose only the features best for your business case and that you should always have options, not limitations.
Close more deals in real time
Forget about integrating 3rd party live chat with your LiveAgent helpdesk. Live chat is a native part of LiveAgent with advanced automation, pre-chat forms, attachments, satisfaction surveys, and complete customization.
The most affordable pricing
Get our professional help desk solution at a fixed monthly price, with no hidden fees or long-term commitments. Sign up for a 14-day free trial to gain full access to all the available features. What are you waiting for? Start increasing response speeds today!
Ticket
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
- Customer portal + forum
Ticket+chat
- Everything in Ticket, plus:
- Unlimited chat buttons
- Feedback management
- Real time visitors monitor
All-Inclusive
- Everything in Ticket + chat, plus:
- Call center support
- Video call
- IVR
Free
- 7 days ticket history
- 1 chat button
- 1 phone number
- 1 email address
Save more with LiveAgent
Discover how to save more finances with our price calculator and choose the right help desk system for your customer support team.
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha, and O2 have in common? You guessed right… LiveAgent!
FAQ
Why do small businesses need a help desk?
Help desk software for small businesses can have a huge impact on brand awareness. Providing an efficient and seamless customer experience is a huge differentiator nowadays. It is often more valued than the competitive pricing or even the quality of the product.
What does LiveAgent offer for small businesses?
LiveAgent offers two variants for small businesses. The first one is the free account. Although it has certain limitations, it can be a great help for startups or small businesses. But, if you are ready to invest in a more feature-rich help desk, our Ticket subscription would be the best option. It is an affordable and efficient way to provide stellar customer service right away!
How is small business help desk software different?
In LiveAgent, the difference is mainly in the available features. Our Ticket subscription, which is usually the one that small businesses opt-out for has unlimited ticket history, email addresses, customer portal, forum. However, it has certain limitations in customization and other areas. To see the list of help desk features for each subscription, check out our pricing.
How to choose help desk software for your small business?
The first step is to determine what your customer service and business needs are. After you've compiled that list, you can start researching companies. The best way is to check testimonials and reviews from reputable companies, such as G2 or Capterra. The following step is to compare the features, usability, and of course pricing. This will help you narrow down the list. And last but certainly not least test the help desk software before you purchase a subscription. Let your customer service agents test the usability and functionalities and choose the one your company prefers. In LiveAgent, our number one priority is to make our customers happy. Thus, we also provide a 14-day free trial for all our subscriptions.
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