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Help desk software for small business

Grow your business with a better help desk. Grow it with LiveAgent, the most reviewed and #1 rated help desk software for small businesses in 2020. Stay closer to your customers and help them faster with LiveAgent. 

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Discover customer service software for small business

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Become accessible and available

No matter how big or small your start-up is, customers, potential investors, or partners from the same industry will get in touch with you either through regular mail, call center, or very convenient real-time live chat. Harness the power of live chat and universal inbox and turn every opportunity into a worthy experience. Every message counts and makes the difference.  

Optimize the flow of your daily tasks

Startups and SMBs usually form the largest part of the national economy and have the largest share of the GDP. They vary in spheres, forms, or sizes. However, what they have common is, that they want to have loyal and happy customers. Deploying multi-channel help desk software for small businesses can make a significant impact on day-to-day tasks. Leverage the potential of powerful automation features such as rules, time rules, automated call distribution, and many more. Invest the saved time into more important parts of your business. 

Organize your projects
Learn from customer analytics and insights

Help your future colleagues

Job applicants can be sometimes unsure about their decision to apply for a job offer. Posting a job vacancy online with a detailed description is sometimes simply not enough, as several other questions can pop-up.  Provide seamless and immediate help to your future colleagues with real-time live chat and help them to make the right move!  

Happy customers are the best customers​

We offer concierge migration services from most of the popular help desk solutions.

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How will your startup & SMB benefit from implementing LiveAgent?

Customer support provided 24/7

Great customer support provided 24/7

Growing trend of increased productivity

Saved time resources mean improved ROI

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Decreased costs thanks to affordable pricing

Increased customer satisfaction and loyalty

Increased customer satisfaction and loyalty

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Increased customer satisfaction

How can your SMB or Startup increase efficiency, drive down costs, and improve customer satisfaction all at the same time? Utilize LiveAgent’s native multichannel approach, provide excellent customer service across all major communication channels and equip your agents with state of the art features.

Pay less for more features

There are plenty of options where startups and SMBs can invest their time and money. Those expenses often cumulate very quickly. Here in LiveAgent, we believe you should be able to choose only the features best for your business case and that you should always have options, not limitations. 

Do more customer support for less money
All in one help desk software

Close more deals in real time

Forget about integrating 3rd party live chat with your LiveAgent helpdesk. Live chat is a native part of LiveAgent with advanced automation, pre-chat forms, attachments, satisfaction surveys, and complete customization.

The most affordable pricing

Get our professional help desk solution at a fixed monthly price, with no hidden fees or long-term commitments. Sign up for a 14-day free trial to gain full access to all the available features. What are you waiting for? Start increasing response speeds today! 

Package Name

Free plan

Forever free LiveAgent account with some limitations

$0 /mo
Package Name

Ticket

The best fit for smaller agencies and entrepreneurs

$15 /mo

You Will Be in Good Hands!​

Do you know what Huawei, BMW, Yamaha, and O2 have in common? You guessed right… LiveAgent!

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FAQ

Why do small businesses need a help desk?

Help desk software for small businesses can have a huge impact on brand awareness. Providing an efficient and seamless customer experience is a huge differentiator nowadays. It is often more valued than the competitive pricing or even the quality of the product.

What does LiveAgent offer for small businesses?

LiveAgent offers two variants for small businesses. The first one is the free account. Although it has certain limitations, it can be a great help for startups or small businesses. But, if you are ready to invest in a more feature-rich help desk, our Ticket subscription would be the best option. It is an affordable and efficient way to provide stellar customer service right away!

How is small business help desk software different?

In LiveAgent, the difference is mainly in the available features. Our Ticket subscription, which is usually the one that small businesses opt-out for has unlimited ticket history, email addresses, customer portal, forum. However, it has certain limitations in customization and other areas. To see the list of help desk features for each subscription, check out our pricing.

How to choose help desk software for your small business?

The first step is to determine what your customer service and business needs are. After you've compiled that list, you can start researching companies. The best way is to check testimonials and reviews from reputable companies, such as G2 or Capterra. The following step is to compare the features, usability, and of course pricing. This will help you narrow down the list. And last but certainly not least test the help desk software before you purchase a subscription. Let your customer service agents test the usability and functionalities and choose the one your company prefers. In LiveAgent, our number one priority is to make our customers happy. Thus, we also provide a 14-day free trial for all our subscriptions.

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