LiveAgent 5.33 – Important UI improvements and new fixes

LiveAgent 5.33 – Important UI improvements and new fixes

Jana Kostelanska

Jana Kostelanska

Last modified on September 16, 2022 at 11:21 am

The LiveAgent 5.33 update is finally here and it’s bringing a couple of neat changes to our user interface, and as usual a large variety of fixes and tweaks to already existing features. Will take a look at the user interface improvements because it brings a lot of significant changes to the design of LiveAgent. These are just the start, our future updates are going to bring a lot more changes for the user interface. Let’s get started.

User interface improvements

✅ New tab design

We added a new responsive design to tabs for your convenience. It uses space a lot smarter than before – the close button and the LiveAgent logo disappear to accomodate more important information for each user. When on the smallest possible size, there’s only one button that serves as a scrollable list of all open tickets. You can also scroll tabs with your mouse wheel.

New responsive tab design in LiveAgent

✅ Ticket status indicator in Material theme

We added a status indicator that shows ticket status into the Material theme. Users who prefer the Obsidian theme are already familiar with it. This allows you to have a much more comprehensive overview of everything happening in your ticketing inbox.

✅ Ticket conversation improvements

From now on the chat docks at the bottom part of the ticket, and the running live chat has new messages appearing from the bottom up. The agent’s own reply has a light blue color, while the customer’s replies are in a striking white color to help users recognize the sender. In case a different agent replied to a message, the color of their replies is light gray.

Conversation improvement in LiveAgent tickets

✅ Main menu improvement

The left panel that contains main menu buttons has been resized to a smaller size to allow for more usable screen space.

✅ Ticket action box improvement

We added a better resizer for ticket actions, the reply box and note box in the agent panel.

Other improvements

✅ Default email in departments

When creating a new department, the system will use a predefined email address for both first answer, and email notification until the user changes the settings. This change will prevent users from entering wrong first configuration details, halting the process of creating a functional department. You can change the settings at any time.

✅ Integrations settings improvement

Plugins and integrations are now separate items in the LiveAgent configuration to help you navigate easily in the system. Plugins are under Configuration > System, just like before, while integration can be found directly in the configuration menu as a separate item.

Improvement of integrations settings

Fixes and tweaks

✅ The “Available for list” in predefined answers bug

The “Available for list” in the predefined answers options gives users the ability to choose which agents or departments will get access to the answer. However, this list had a bug where it wouldn’t fully load, and it would only show a couple of options instead of the full list of available agents and departments. This bug has been removed in the new version.

✅ Problems with fields in contact form

When creating a contact form in LiveAgent, you have the option to add new fields. This option wasn’t functional for some users which halted them from customizing. We have removed this problem in the 5.33 update.

New field not appearing when creating a contact form

✅ Duplicate email address in tickets

Some users noticed an issue when creating a ticket. The “To” field sometimes duplicated the recipient email address. While this issue didn’t cause any major problems, we have removed it in the new update

✅ Facebook comment updates

When a Facebook user edits a comment on a post, the change should be also applied in LiveAgent ticketing. A bug prevented this from happening, and the comments wouldn’t be updated accordingly. We have removed this problem and Facebook updates will update as they should.

✅ Missing text in chat

Some users encountered an issue where the live chat message text wouldn’t appear at all. We have removed this unpleasant issue in the 5.33 update and chat messages will display correctly from now on.

Mixxing text in chats in LiveAgent

✅ Invisible send button

The send button in white and dark theme was invisible for some users, which caused confusion. This issue has been fixed and the button will be visible.

✅ Ongoing calls after transfer

We have noticed a bug that causes calls to still go on for an agent after they have already transferred the call to another agent. This usually happened after a second transfer from the second agent in order to the third agent. We have removed this problem in the 5.33 update.

Ongoing call still going on for agent after transfer to another

Stay tuned for the next update!

We have some exciting new stuff coming up in the next few months, so stay tuned for our next LiveAgent blogs to find out what’s new!

LiveAgent 5.37 brings new updates for design and user experience, as well as another round of bug fixes and improvements.

LiveAgent 5.37 – More fixes and updates to our features

LiveAgent 5.37 update resolves various issues, including problems with WhatsApp tag rules, design issues in online visitors section, pre-chat form field problems, inability to receive multiple contact cards in WhatsApp, and Facebook videos not showing up. Additionally, LiveAgent has improved search functionality, removed option to delete built-in languages, and resolved a bug with sending offline messages in chat. Ticket fields will also be sorted alphabetically for improved navigation. LiveAgent offers an easy-to-use customer support platform via live chat, email, phone, social media and more.

Blog - Liveagent 5 39 Improvements And Fixes

Blog - Liveagent 5 39 Improvements And Fixes

LiveAgent has released an updated version (5.32) that improves user experience and fixes various bugs, including design issues, disappearing attachments, and long loading times. The update also addresses SLA rules and invisible messages in live chat. LiveAgent is a customer service software that offers a range of features such as VoIP phone systems, inbound call center software, and email management software. The company is currently building a LiveAgent dashboard for users who have recently signed up and installation progress can be tracked on their website.

We are always working on improvement. Have a look at new updates, features and fixed coming with LiveAgent update 5.23.

What’s new in LiveAgent 5.23?

The text is advertising LiveAgent, a customer service software that includes complaint management, email and help desk software, and a client portal. The software offers a free trial and various integrations, as well as features such as VoIP and self-service options. The company also provides support and resources such as webinars and a blog. The text ends with a message about building the LiveAgent dashboard, as well as information about cookies and the company's policies.

Check out the latest LiveAgent update article and find out what new improvements we cooked up in LiveAgent 5.28

LiveAgent 5.28 – focused on fixes and improvements

LiveAgent has released two updates, version 5.30 and 5.36, which bring several improvements such as visible reply buttons, multi-language event logs, and fixes for bugs. The updates also include added permissions and the ability to decline incoming calls. LiveAgent is currently working on additional improvements and new features for future updates. Installation status 0%. The website uses cookies.

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.