AI-fueled
customer support

Level up your helpdesk with

LiveAgent’s AI-driven support tools.

✓ No setup fee
✓ Customer service 24/7
✓ No credit card required
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AI conversations

LiveAgent AI Chatbot

Take your customer support to the next level with LiveAgent AI-powered chatbot — a smart assistant built right into your helpdesk that delivers instant, accurate answers and seamless interactions around the clock. With deep language understanding, lead capture capabilities, and multilingual support, LiveAgent AI chatbot elevates every customer experience and keeps your team focused on what matters most.

Your AI Chatbot from LiveAgent smoothly:

Handles FAQs and reduces response time
Lightens your agents’ workload & handles human handover
Captures leads for your bussiness
Effortlessly responds in your preferred languages

AI Chatbot overview

Hundreds of conversations.
One powerful AI

Our cutting-edge AI features enable customer support agents to seamlessly manage hundreds of conversations daily while maintaining quality at scale.

Improve agent productivity with:

A smart and reliable AI chatbot solution
Writing assistants to refine your customer replies
Tailor-made AI use cases

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Support team view

Customer view

AI Answer Improver

Elevate your support quality with LiveAgent’s AI Answer Improver, the smart writing assistant built right into your helpdesk. With just a click, agents can refine, expand, or simplify replies in seconds — turning rough drafts into clear, professional, customer-ready messages. Whether you need a more polished answer, more detail, or simpler language, this intuitive AI tool adapts to your tone and team workflow to boost productivity.

Refine, expand or simplify replies in seconds
Set the tone of your replies: business, neutral or casual
Reinforce trust with every interaction

Learn more about AI Answer Improver

AI Answer Composer

Make replying effortless with LiveAgent AI Answer Composer, which creates helpful, context-driven draft answers your agents can send or refine in just one click. It analyzes ticket history, understands the tone you need, and gives your team a clear, polished starting point for every response.

Generates context-aware replies from ticket history
Understands tone & intent of each message
Provides polished draft responses instantly

Learn more about AI Answer Composer

What else is possible with LiveAgent AI?

Tell us your requirements, and our team delivers a fully configured, ready-to-use solution tailored precisely to your support operation. No technical expertise required on your end—just results from day one.

Knowledge base assistant

Delivers self-service solutions for customers or internal staff using natural-language models.

AI review & feedback analysis

Analyses user sentiment and identifies recurring issues or opportunities.

AI conversational support bot

Acts as a proactive agent that suggests next steps or upsells during chat interactions.

AI escalation prediction

Predicts which tickets may require escalation to human agents, improving prioritization.

AI voice-to-ticket summarization

Transforms call transcripts into structured service insights.

AI multi-lingual support

Provides real-time translation that lets your agents communicate seamlessly with customers worldwide.

AI sentiment forecasting

Predicts satisfaction trends or churn risk across channels, giving you early warning signals when customers are at risk.

Testimonials

Get LiveAgent
live chat software and join 7000 happy clients

It’s a pleasure to have a great portal that improves our customer service.
Roman Bosch , Partly
LiveAgent empowers our agents to provide better, faster, and more accurate support.
Christine Preusler , HostingAdvice
LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
Karl Dieterich , Covomo
We have been using LiveAgent since August and we are really satisfied with it.
Hendrik Henze , HEWO Internetmarketing
Since we are using LiveAgent our response time improved by 60%.
Razvan Sava , Webmaster Deals
Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
Taras Baca , XperienceHR
I have to say, I have never experienced such a professional customer approach.
Andrej Ftomin , TAZAR Group
We find LiveAgent to be the best live chat solution by far.
Matt Janaway , The Workplace Depot
We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
Viviane Carter , CSI Products
With LiveAgent we’re able to give our customers support wherever they are.
Christian Lange , Lucky-Bike
I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
Jens Malmqvist , Projure
I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
Catana Alexandru , Websignal
With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
Jan Wienk , All British Casino
LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
Allan Bjerkan , Norske Automaten
We like it because it is easy to use and offers great functionality, such as useful reporting features.
Sissy Böttcher , Study Portals
We love LiveAgent - it makes supporting our customers easy.
Peter Koning , TypoAssassin
We like to offer our customers the best support experience. That’s why we chose LiveAgent.
Aranzazu F , Factorchic
From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
Rick Nuske , MyFutureBusiness
LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Vojtech Kelecsenyi , 123-Nakup
Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
Rafael Kobalyan , Betconstruct
We’ve been using LiveAgent since 2013. We can't imagine working without it.
Martin Drugaj , Atomer
It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Ivan Golubović , AVMarket
Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
Rustem Gimaev , Antalya Consulting Language Center
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Randy Bryan , tekRESCUE
I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
Timothy G. Keys , Marietta Corporation
The support team always responded promptly with quick to implement solutions.
Mihaela Teodorescu , eFortuna
It helps us categorize the nature of the tickets and statistically track what our clients need most.
Hilda Andrejkovičová , TrustPay
We see LiveAgent as a great tool for communicating with customers.
Alexandra Danišová , Nay
LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
Samuel Smahel , m:zone
Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
David Chandler , Volterman

AI and human support in perfect sync

Unlike rigid AI solutions, LiveAgent gives you complete control. Customize automation rules, workflows, and AI behavior to match your exact business needs—not the other way around. With our FlowHunt integration, you can personalize responses, integrate your own knowledge sources, and fine-tune every interaction in ways competitors simply don’t offer.