What are VoIP Phone Extensions?

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[Music]
it's easy for callers to get lost and
seemingly disappear into a crowded phone
system especially without a helpful call
management solution in place but when
you set up phone extensions you provide
callers with direct line to their
desired destination learn more about how
VoIP phone extensions work and the
benefits for your business let's get
started
a phone extension is a feature that
allows a caller to press a unique set of
numbers while dialing your business to
send them directly to the correct
department
it usually consists of three to five
digits and allows callers to contact the
department they need without having to
dial numbers or speak to a receptionist
you can assign these extensions to
different teams this saves time on your
end plus it even benefits the customer
by letting them quickly get to a
solution without bouncing between
departments
let's look at an example of how these
extensions work typically a business
assigns unique extensions to specific
departments within their phone network
for example a business can assign
separate phone extensions like 456 to
their it team or 786 to the account
departments
when a caller dials the kneaded
extension the system automatically
identifies the associated line or user
and directs the call to the destination
assigned
you might be wondering why your business
might need a VoIP phone extension
feature by implementing an extension
system you not only help your teams
communicate with ease but also save your
customers time and effort on their end
too
let's take a look at the benefits of
getting phone extensions for your
departments teams and employees
connect internal teams route calls to
correct destinations establish a
professional image manage High call
volumes and provide callers with
consistent communication
you can use a phone extension in a
variety of ways within your business
communication system here are some
common use cases internal Communication
phone extensions allow employees to
easily connect with each other making it
great for internal communication
customer service with extensions you can
ensure that customers get the help they
need by giving them a direct method of
communication with your employees sales
sales teams can use this feature to
handle incoming calls from leads
prospects and customers they can also
add their personal extension to pitches
to encourage prospects to reach out
departmental organization using phone
extensions you can organize departments
within your business phone system by
giving each of them their own extension
remote work this feature helps connect
remote workers to the main phone system
allowing them to make and receive calls
as if they were in the office
you can get phone extensions from your
phone service provider in fact avoid
phone extensions come free with any
Global call forwarding phone number plan
after becoming a global call forwarding
user contact our team with a list of all
the users you want to set up phone
extensions for
we will do the heavy lifting and create
nine digit zip pins for each requested
user
after our team has implemented the
extensions you can continue the setup
process through our online control panel
want to learn more about VoIP phone
extensions visit globalcal
forwarding.com and speak to one of our
experts