Learn about VoIP, the technology that allows you to make phone calls over the internet instead of traditional phone lines. Discover the benefits of VoIP, including cost-effectiveness and easy set-up and maintenance. Explore the two types of VoIP systems, premises-based and cloud-based, and how they work.
This video explains the concept of voice over IP (VoIP) - taking telephone conversations and routing them through a phone over a network cable and out to the internet. The video also highlights that the future of telecommunications is going towards VoIP because of its cost-effectiveness. There are two types of VoIP - premises-based VoIP and cloud-based VoIP. Premises-based VoIP requires the equipment to be located in your building, whereas cloud-based VoIP only requires a switch and phone equipment as all processing happens in the cloud.
hi everyone in this short and simple
video I'm going to give you what you
might call the elevator pitch on
understanding voice over IP how it
basically works and why it should be
important to you so voice over IP also
known as VoIP for short is taking
telephone conversations routing them
through a phone over a network cable
into the network and then out to the
internet so instead of using the
traditional phone network which is made
up of copper wires and central offices
and telephone poles now we've taken the
entire phone communication concept and
moved it over to the network so when I
make a phone call what's happening is
thank you for calling the academy of
organized crime in Chicago Illinois
is it the conversation is being routed
over the network how does it do that
the way it does that is that the
microphone and receiver in here are
working a lot like the same way that
your iPod might work or your mp3 player
it's taking the sound and converting it
into little bitty messages or you could
almost think of them as like little
bitty mp3 files although they're not mp3
files they're packets
taking those little bitty recorded
sounds are actually like several times a
second sending them over the network as
network packets no different than like
email or web content and then at the far
end the other phone is opening up those
little messages or those little packets
and playing that sound back to you so
when you speak it's being recorded as a
digital conversation little bitty
packets of recorded information going
through the network and when you hear
what's happening is the phone is
receiving those little bitty packets of
information and playing back to you
playing them back to you now why should
this matter well the reason it should
matter is because like it or not this is
the direction that the the future of
telecommunications is going the old
copper plant and even some of the other
digital mediums like like t1 they're
going away because of cost it is way
cheaper let me give an example if I were
to take this phone
was on a traditional network so soon I
was on the the old-fashioned Ma Bell
Network or her MCI or sprint or whatever
if I made a phone call say to Japan it
probably gonna run me somewhere between
oh maybe 15 to maybe as much as 40 cents
a minute if I were to make that same
phone call using voice over IP it's
probably gonna cost me about 2 cents a
minutes all right so that's one of the
reasons that's driving this rapid change
over to voice over IP and voice over IP
kind of comes in two different flavors
right now there's there's there's
premises based systems which means that
all the equipment to run your voice over
IP phone system would actually live on
your premises like in your building but
there's also cloud-based what
cloud-based means is that all you need
is a switch and the equipment the phone
equipment you don't need to have any
kind of centralized brain or PBX stored
on your location because all of the
signaling decision-making Rowdy and
processing that's all happening in the
cloud or happening in these data centers
that are hosted by these by these
big-name cloud PBX providers all right
so I hope that helps clear up the
understanding of voice over IP basically
you're having a phone conversation but
instead of going over the old phone
network now it's going through the
network it's going out to the Internet
it's traversing the Internet
at some point it might be carried by a
carrier for a little bit to reach its
final destination but eventually even
the carriers will become a hundred
percent voice over IP alright I hope
that helps job thanks so much for
VoIP, or Voice Over Internet Protocol, is a technology that allows you to make phone calls over the internet instead of traditional phone lines. It converts your voice into digital information, which can be sent over the internet to the person you are calling.
What makes VoIP so beneficial is its cost-effectiveness. Traditional phone services can be quite expensive, but VoIP is much cheaper – typically costing around half the price or less. This is because VoIP doesn’t require any specialized hardware or infrastructure, making it much easier to set up and maintain.
LiveAgent is a platform that takes advantage of the cost savings of VoIP by allowing businesses to connect their existing phone numbers to the platform and use it as a virtual switch that connects customers with support teams. This means that businesses can provide excellent customer service and support, while also saving money on their telecommunications costs. All in all, VoIP and LiveAgent are a powerful combination that can help businesses save money while providing exceptional customer service.
Voice over IP, or VoIP for short, is a technology that takes telephone conversations and routes them through a phone over a network cable into the network, and then out to the internet. This means instead of using the traditional phone network which is made up of copper wires and central offices and telephone poles, the entire phone communication concept has been moved over to the network.
The microphone and receiver in the phone work by taking the sound and converting it into little messages, or packets, which are sent over the network as network packets. At the far end, the other phone is opening up those little messages or packets and playing that sound back to the phone user. This means that when you speak, it's being recorded as a digital conversation.
This technology is the future of telecommunications. The old copper plant and even some of the other digital mediums like T1 are going away because of cost – it is way cheaper to use VoIP. For example, if you made a phone call to Japan on a traditional network like the old-fashioned Ma Bell Network or her MCI or Sprint, it would cost you somewhere between 15 and 40 cents a minute. But if you made that same phone call using VoIP, it would only cost you about 2 cents a minute. This is one of the reasons that's driving the rapid change over to Voice over IP.
There are two different types of VoIP systems available: premises-based and cloud-based. Premises-based systems mean that all the equipment to run your VoIP phone system would actually live on your premises, like in your building. On the other hand, cloud-based VoIP systems only require a switch and the equipment needed to run the phone, without any kind centralized brain or PBX stored on your location. Instead, all the signaling decision-making and processing happens in the cloud or is hosted by cloud PBX providers.
VoIP is a game-changing technology that is transforming the telecommunications industry. It is cheaper and more efficient than traditional phone networks and is rapidly becoming the norm. As a marketing specialist, understanding this technology is important in order to create VoIP-based solutions that meet the needs of clients and customers.
Elevate your operational performance by seamlessly integrating Telcowise with LiveAgent. Streamline your customer interaction workflows and effortlessly track calls, leading to improved service excellence and peak productivity.
Learn how to effortlessly integrate Voiceland VoIP numbers with LiveAgent's solution in this informative article. Gain valuable insights today.
Investing in customer support leads to loyalty and evangelism. Referrals from current customers generate 65% of new business.
Using video in marketing can benefit companies in various ways. It can illustrate product benefits, make FAQs more engaging, improve customer support, save time, and personalize content. Training teams on customer satisfaction and thanking customers through videos are also effective strategies. Overall, video has the potential to greatly enhance customer satisfaction and improve marketing efforts.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
We’re available on multiple dates