How VERVASI® adopted smarter email management with LiveAgent

Ľubomír Laššák, a CEO of VERVASI®, who started using LiveAgent for his own needs as a freelancer first, now remarks how the platform improves his team’s overall efficiency and helps with task prioritization. As his company’s size expanded, he identified early on the need for a versatile ticketing tool to delegate responsibilities inside the team smoothly. 

Building better web experiences

VERVASI® is a web development company founded by a web enthusiast who turned over 14 years of IT experience and 5 years of freelancing into a professional web agency. Initially working solo as a WordPress website creator and administrator, growing demand led Ľubomír to build a team of specialists to help deliver high-quality web solutions. Today, VERVASI® focuses on creating and managing WordPress websites and e-shops, with over 80 projects built and 76 currently under active management.

When email overload becomes a business bottleneck

The biggest challenge for VERVASI® was the large volume of emails from clients, in which the team often got lost. Using just a regular mail provider was no longer an option for the company. Highlighting the challenges of managing a significant amount of emails without losing track of communication and tasks, Ľubomír says: “It was difficult to remember what I had discussed with whom and when, and especially not to forget everything that needed to be done.”

Finding a ticketing system that optimizes the workflow

Having worked with ticketing systems in his previous job, Ľubomír knew firsthand how much they could simplify daily operations. That experience led him to search for a suitable solution when email communication became overwhelming.

“When I found out that LiveAgent is a Slovak product and that it’s used by the largest hosting company in Slovakia, there was nothing more to think about.” – Ľubomír Laššák, a CEO of VERVASI®

After a quick setup of less than 2 hours, VERVASI® took a leap toward better email management by adopting the LiveAgent ticketing system, significantly reducing work chaos and optimizing their workflow. 

Improved communication flow

The company especially values the automated ticket reopening feature, which serves as a task reminder by returning tickets to the processing queue. This ensures that no requests slip through the cracks and helps VERVASI® manage their workload efficiently. 

“If you process a large number of emails daily, the LiveAgent ticketing system is a great tool for handling it.”

Thanks to LiveAgent, responsibilities are now clearly distributed among VERVASI’s team members, enabling clear ownership and timely follow-up on client communications.