Looking for a HelpCrunch alternative?

Discover why LiveAgent is the best HelpCrunch alternative on the market.

  • ✓ No setup fee
  • Customer service 24/7
  • ✓ No credit card required
  • ✓ Cancel any time
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Help desk software comparison
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Fed up with your help desk software?

HelpCrunch is a great helpdesk software but you might want to try something else. LiveAgent does more than just live chat. Connect your email, social media, knowledge base and call equipment to provide a full service for your customers.

LiveAgent has more than 175 features, over 40 integrations and a great price tag to bring you the best way to communicate with your customers.

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  • Capterra shortlist 2024 badge
  • SourceForge Spring leader 2024

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HelpCrunch vs LiveAgent at a glance

FeatureLiveAgentHelpCrunch
Ticketing✅Yes✅Yes
Live Chat✅Yes✅Yes
Call Center✅Yes✅Yes
Self-Service✅Yes✅Yes
Facebook✅Yes❌No
Twitter✅Yes❌No
Instagram✅Yes❌No
Viber✅Yes❌No
WhatsApp✅Yes✅Yes
Knowledge Base✅Yes✅Yes
Customer Forum✅Yes❌No
Automation and Rules✅Yes❌No
API✅Yes✅Yes
Interactive Voice Response (IVR) ✅Yes❌No
Video Calls✅Yes❌No
Unlimited History✅Yes❌No
Unlimited Websites✅Yes✅Yes
Unlimited Chat Buttons✅Yes❌No
Unlimited Tickets/Mails✅Yes❌No
Unlimited Call Recording✅Yes❌No
Unlimited 24/7 Support✅Yes✅Yes
Person deciding between two solutions

Powerful HelpCrunch alternative

Customer support should be about giving your customers multiple ways to connect with you. Increase your customer engagement and help them via any channel, whether it’s live chat or Instagram, with LiveAgent’s powerful social media customer support software.

LiveAgent has three paid plans that offer you exactly what you need to cover everything. A reliable ticket system will take care of organizing all of the communication and you can focus on the important – helping your customers.

Would you like a faster live chat?

Live chat is an essential tool when it comes to providing customer support. Since it’s about instant communication, speed should be a top priority. LiveAgent’s web chat software will allow you to provide the best customer experience possible.

LiveAgent has the fastest live chat widget on the market, with chat displayed speeds at 2.5 seconds. You cannot get anything faster than that. Don’t keep your page viewers waiting and turn them into paying customers.

The fastest live chat on the market

Reasons why companies switch to LiveAgent

Call center support

Besides many other features, LiveAgent also supports call center integration. It’s quick and easy to set up!

Rich on features

With over 175 + features to make your work flow easier and more enjoyable, LiveAgent is more than just a helpdesk ticketing software.

Affordable pricing

LiveAgent packs a punch for a reasonable price. Choose one from our three paid plans or pick out separate features to customize your help desk ticketing software.

Professional built-in call center software

Call center support

That’s right. Besides email, social media, knowledge base and live chat, you can also provide support via phone calls. It’s easy.

The set up process is done within minutes and you don’t even need special equipment to make it happen. Make calls via browser, your smartphone or another equipment of your choice. There is no need for 3rd party providers, LiveAgent takes care of this for you.

Get more and save more

LiveAgent has three paid plans packed with features to provide you the best tools for customer support. In case you need something extra, you can buy separate features to add value to your plan.

LiveAgent is the most reviewed and #1 rated service desk software for SMB in 2020. Stay closer to your customers and help them faster with LiveAgent.

See our pricing plans and find out more!

Do more customer support for less money

See why companies switch to LiveAgent

Related Articles to HelpCrunch alternative
Learn with LiveAgent. We share articles about customer service, live chat software, call center setup, self-service support, and more!

Alternatives

The pricing for LiveChat ranges from $9 to $65 per agent per month. Intercom and Zendesk do not offer certain features mentioned.

LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now.

Integrations

Established telecommunications companies like Mixvoip, Telcowise, 3CX, LCRcom, and many others offer a wide range of VoIP and cloud communication solutions for businesses. They provide services such as virtual phone numbers, call center solutions, time tracking applications, CRM software, and integrations with popular platforms like Google, PayPal, and WooCommerce. These companies cater to the communication needs of small to large enterprises, offering quality and reliable telephony services.

Helpdesk or technical support is an information and communication system that focuses primarily on addressing information technology. Click for more.

Helpdesk portal

A helpdesk portal is a customizable, online resource for customers to find answers to common questions about a company's products or services. LiveAgent offers a free and easy-to-use helpdesk portal for efficient customer support.

LiveAgent’s new AI-powered email ticketing reply suggestions are a game changer for the customer service game. Learn more about this new feature in our article.

Introducing LiveAgent’s new AI-powered feature in the works

LiveAgent is a customer support software with AI-powered features, including email ticketing reply templates based on knowledge base articles. It improves response times, accuracy, and personalization, while helping to cut costs and enhance the customer experience.

The customer portal helps your company operate 24/7. Read and learn more about LiveAgent's Customer portal and its features.

Customer portal features

LiveAgent offers a user-friendly WYSIWYG editor for easy creation of Knowledge Base articles and Forums. It also allows attachments and feedback, making it a comprehensive customer support solution. Try it for free!

Thanks to LiveAgent we can handle more support requests than ever without the need to extend number of support agents. Have a look at the chart.

New analytics reports

LiveAgent offers customer service software such as VoIP phone systems, self-service software, inbound call center software, complaint management system, client portal software, email management software, and help desk software for startups. They provide a demo, pricing, features, integration, and alternative options. Sales contacts and socials are available. Quality Unit, LLC holds the copyright of LiveAgent and their website uses cookies.

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