Prestashop

Prestashop integration

Prestashop is an open-source and free eCommerce website solution. It’s packed with tools and rich in features, so people can make websites their own in various ways. Prestashop is available in 65 languages and it’s hosting more than 250,000 online stores worldwide. Since it’s free, you can easily download it and start building your own eCommerce website. It also offers basic guides that explain how to build on your own.

How can you use it?

Besides being able to integrate LiveAgent’s [super-fast live chat widget](/live-chat-software/ ‘Discover the best live chat software for 2025 with LiveAgent! Fast, feature-rich, 24/7 support, no setup fees, and a free 30-day trial!") on your eCommerce site and provide quick help to your customers, you can keep track of your orders. These are displayed in your [dashboard](/customer-support-glossary/ “Discover LiveAgent’s comprehensive glossary of customer service and help desk terms. Perfect for beginners and pros to boost knowledge!’), so you get your order information in one place.

Benefits

• Provide quick help to your customers
• Live chat widget allows for instant communication
• Keep track of all your orders
• Saves time
• Everything is organized in one solution

How to integrate a live chat button

If you want to place LiveAgent’s [live chat button](/features/chat-button/ ‘Add a customizable live chat button to your website with LiveAgent! Boost customer satisfaction, retention, and sales. Free 30-day trial!”) on your Prestashop, please follow the step-by-step integration guide below.

Step-by-Step Integration Guide

Step 1: Download the LiveAgent Prestashop Module

Upload the package to your extension directory and you’re good to go. [Download LiveAgent Prestashop Module](https://addons.prestashop.com/en/support-online-chat/50977-liveagent-multichannel-help-desk-software.html ‘En - Support Online Chat - 50977 Liveagent Multichannel Help Desk Software.html").

Step 2: Create and customize a new chat button

The first step is to create and customize a new chat button in your LiveAgent panel. Copy its HTML code (Ctrl+C) to clipboard.

Step 3: Access your Prestashop folder

Go to the Prestashop folder located on your server.

Step 4: Edit the footer template

Open the themes folder > default theme folder > open footer.tpl with notepad > Paste the chat button code (Ctrl + V) right above theline > Save changes > Close the document.

Step 5: Verify the integration

Go to your store webpage, refresh it and your chat button is ready.