Bria (X-lite)

Bria (X-lite) integration

Bria, formerly known as X-lite, is a [softphone software](/softphone-software/ “Discover LiveAgent’s top-rated softphone software for B2B & B2C businesses, offering SIP-based VoIP support for seamless, reliable communication from anywhere. Enjoy features like call routing, IVR, unlimited recordings, and more. Start your free trial today and elevate your customer service with ease!’) that comes with a free version and three paid versions suitable for individuals, teams, and entire organizations. It’s a very versatile softphone solution that offers basic functionality with the free plan, and adds new advanced features with each advancing paid plan. Bria is a great choice especially for teams and companies that require more use cases and advanced features.

How can you use Bria?

Bria can be used as a softphone solution for your business. It’s suitable for most personal and business scenarios thanks to its wide range of essential and advanced features. The best thing about Bria is that it’s easily scalable according to your needs and preferences. You can keep the free plan, as well as opt for more advanced plans as you go.

Bria can be used as a dedicated softphone solution for your LiveAgent [call center](/call-center-software/ “Discover LiveAgent’s top call center software for 2025! Omnichannel support, VoIP, IVR, call routing & more. Start your 30-day free trial now!’). It works well with every call center feature available, and it can be easily integrated with the call center system of our [help desk](/help-desk-software/ “Discover the best help desk software for 2025! Boost customer service with LiveAgent’s 30-day free trial, no credit card needed.’) software. Take advantage of LiveAgent features like IVR, automatic callbacks, a complete call history and much more.

Costs of integrating Bria

Bria comes with a free plan with a limited number of features, and it also offers three paid plans that provide additional features. The Solo and Teams plans start at $2.95 per month and $4.95, while the Enterprise plan requires a custom quote. The free plan offers limited features and it’s available for everyone after completing a free trial of any plan.

What are the benefits of Bria?

• Flexible and versatile softphone
• Great looking user interface
• Allows upscaling when needed
• Very easy to set up and install

How to integrate Bria with LiveAgent?

Bria can be integrated with LiveAgent as your dedicated softphone calling device. To get started you have to already have a VoIP provider service, and an active LiveAgent account. You can start your free Bria trial at the Bria website and download the application at a later step of this guide.

Step 1: Start your free trial

Start by opting for your free trial at the Bria website. You will have to choose one of the paid plans and start a free trial. Bria will revert to the free version after your trial ends, or you can continue with the paid plan. Enter your email address and other details and the website will take you to your dashboard.

Step 2: Set up your voice account

Now you have to set up your voice account. Click on the orange button to do so and select Configure SIP settings. You will need to switch to your LiveAgent account to get the necessary data for the next step.

Step 3: Configure SIP settings in LiveAgent

Open your LiveAgent app and go to Configuration > Call > Devices. Click on the create button and select SIP. Now put in your VoIP provider number and name this device. When done, click on the View button (eye icon) and use the data you see in the voice configuration of Bria from the previous step.

Step 4: Complete setup and download Bria

Now complete the setup and download Bria. The integration is finished and you can start answering calls directly in your LiveAgent dashboard. Paid Bria plans allow users to add more VoIP numbers into the configuration, so you can add more numbers for use in your LiveAgent call center.

Start handling your calls effectively

LiveAgent’s call center works with the ticketing system to help you communicate faster and provide a better service. Start your free trial today!