Scenario Automation

What is Scenario automation?

A scenario automation is a process strictly tied to executing Rules based on certain conditions. By triggering a rule, you can automate certain scenarios, e.g. when a ticket which contains a keyword “invoice” comes in, based on a rule scenario, you can automatically tag it with an “Invoice” tag and transfer it to the billing department. (There are hundreds of thousands of possible variations.)

Back to Glossary

A

B

C

D

E

F

G

H

I

J

K

L

M

N

O

P

Q

R

S

T

U

V

W

Our website uses cookies. By continuing we assume your permission to deploy cookies, as detailed in our privacy and cookies policy.

No Yes