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Scenario Automation

What is Scenario automation?

A scenario automation is a process strictly tied to executing Rules based on certain conditions. By triggering a rule, you can automate certain scenarios, e.g. when a ticket which contains a keyword “invoice” comes in, based on a rule scenario, you can automatically tag it with an “Invoice” tag and transfer it to the billing department. (There are hundreds of thousands of possible variations.)

Scenario Automation
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