Churn

What is a Churn?

Churn happens when a customer stops their subscription with your company and seizes using your products or services. Churn is also called customer attrition. There are many issues, that raise a customer churn rate. One of them is a poor customer service.

Take all the customers you lose during a certain time and divide this number by the sum of clients you had at the beginning of a selected time period. You can calculate your customer churn rate this way.

It is better to keep and take care of customers. One way is providing a great customer service with LiveAgent.

How to close more deals with live chat?

Find out more
Back to Glossary

Our website uses cookies. By continuing we assume your permission to deploy cookies, as detailed in our privacy and cookies policy.