What is a Churn?
Churn happens when a customer stops their subscription with your company and seizes using your products or services. Churn is also called customer attrition. There are many issues, that raise a customer churn rate. One of them is a poor customer service.
Take all the customers you lose during a certain time and divide this number by the sum of clients you had at the beginning of a selected time period. You can calculate your customer churn rate this way.
It is better to keep and take care of customers. One way is providing a great customer service with LiveAgent.