Free Trial

Canned response

What are Canned responses?

Canned responses are predefined responses to common questions. These can effectively eliminate repeating and rephrasing answers to the customer queries that keep repeating themselves. In LiveAgent you can define unlimited number of canned responses and make them available to all support staff in general or on per department basis. All of the messages could be linked with specific keyword(s), so finding a right one is a breeze. Agents are able to define their own canned messages as well to personalize their respective workflows and needs.

Learn more about Canned responses in LiveAgent.

Canned messages
Example of canned messages


What is a canned response?

Canned response is a set of prepared answers to frequently asked questions. In areas such as customer service or technical support, canned response can be a very effective solution for both the customer and the agent, providing quick answers and saving time.

How to use canned responses?

In LiveAgent you can define an unlimited number of ready-made answers. Such prepared answers will allow you to provide faster answers to repeated questions. As a result, agents do their work much faster, because they send ready-made or slightly customized messages.

Where to find canned responses in LiveAgent?

You can find LiveAgent’s canned response in your panel by going to ‘Configurations’, then selecting the ‘Automation’ tab and clicking ‘Canned response’. Responses may be made available to the entire support staff or only to selected departments.

Back to Glossary Create account for FREE

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.