What are Canned responses?
Canned responses are predefined responses to common questions. These can effectively eliminate repeating and rephrasing answers to the customer queries that keep repeating themselves. In LiveAgent you can define unlimited number of canned responses and make them available to all support staff in general or on per department basis. All of the messages could be linked with specific keyword(s), so finding a right one is a breeze. Agents are able to define their own canned messages as well to personalize their respective workflows and needs.
Learn more about Canned responses in LiveAgent.