As always, our experts are working on bringing the latest features, updates, and fixes for LiveAgent help desk software so we can keep up with the competition and most importantly, keep our customers happy. Let’s have a look at some of the most important updates in LiveAgent 5.23.
Main updates
Here are the main updates in LiveAgent 5.23.
LiveAgent for PipeDrive
One of the biggest additions is the PipeDrive integration. If you’re not familiar with PipeDrive here’s a quick introduction. PipeDrive is one of the best CRM (Customer relationship management) available on the market these days. It can help you track and organize calls and emails across devices or software platforms. From now on, you are able to connect LiveAgent with your PipeDrive. LiveAgent runs background checks of your PipeDrive account and brings you information about new deals and their statuses. Check out our PipeDrive integration page or PipeDrive’s LiveAgent page for more information.
Agent stats reports
Agents stats reports received an upgrade too. Besides previous stats, from now on you can also track your agent’s finished chats and unanswered calls from customers. You can use a filter to select specific agent and not just the entire department.
Desktop mode for chat invitations
Now you have the option to force desktop mode on mobiles in chat invitations on your websites.
Comm100 new API
Comm100 has new access via API key, so if you started using Comm100 after April 26th, 2020 make sure you use the new one. We have also created a new migration plugin for this reason.
Other updates and fixes
In other updates, we fixed troubles with broken rule variables, stuck chat on visitor’s side or failures during sending emails. Creating new agent in LiveAgent no longer adds them to every department and enabled chats.
LiveAgent monthly updates: September edition
LiveAgent's September update introduces revamped agent ranking feature, Facebook message integration, smooth translations, knowledge base improvements, and transparent ticket filters. The team is also working on SLA and tag revamp, AI enhancements, and a design upgrade.
Get up to date about LiveAgent 5.24
LiveAgent is a customer support software that offers ticketing, live chat, and call center features. It is reliable and used by well-known companies. Pricing starts at $9/month/agent, with a 14-day free trial and one-on-one demos available. The software allows for easy transfer of ticket lists and live chats, and offers customizable ticketing and VoIP phone systems. Adform provides digital marketing technology solutions and services.
