What’s new in LiveAgent 5.23?

LiveAgent 5.23 introduces PipeDrive integration, enhanced agent stats reports, desktop mode for chat invitations, and a new Comm100 API. Various bug fixes improve the user experience.

Published on February 12, 2021 by Daniel Pison. Last modified on August 16, 2021 at 1:33 pm.

As always, our experts are working on bringing the latest features, updates, and fixes for LiveAgent help desk software so we can keep up with the competition and most importantly, keep our customers happy. Let’s have a look at some of the most important updates in LiveAgent 5.23.

Main updates

Here are the main updates in LiveAgent 5.23.

LiveAgent for PipeDrive

One of the biggest additions is the PipeDrive integration. If you’re not familiar with PipeDrive here’s a quick introduction. PipeDrive is one of the best CRM (Customer relationship management) available on the market these days. It can help you track and organize calls and emails across devices or software platforms. From now on, you are able to connect LiveAgent with your PipeDrive. LiveAgent runs background checks of your PipeDrive account and brings you information about new deals and their statuses. Check out our PipeDrive integration page or PipeDrive’s LiveAgent page for more information.

Agent stats reports

Agents stats reports received an upgrade too. Besides previous stats, from now on you can also track your agent’s finished chats and unanswered calls from customers. You can use a filter to select specific agent and not just the entire department.

Desktop mode for chat invitations

Now you have the option to force desktop mode on mobiles in chat invitations on your websites.

Comm100 new API

Comm100 has new access via API key, so if you started using Comm100 after April 26th, 2020 make sure you use the new one. We have also created a new migration plugin for this reason.

Other updates and fixes

In other updates, we fixed troubles with broken rule variables, stuck chat on visitor’s side or failures during sending emails. Creating new agent in LiveAgent no longer adds them to every department and enabled chats.

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Daniel Pison

Daniel is responsible for the marketing and communication strategy at LiveAgent. He is a member of the inner product circle and company topmanagement. During his previous professional career, he held various managerial positions in the field of marketing and client communication. Daniel is one of the experts on AI and its integration into the customer service environment.

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