As always, our experts are working on bringing the latest features, updates, and fixes for LiveAgent help desk software so we can keep up with the competition and most importantly, keep our customers happy. Let’s have a look at some of the most important updates in LiveAgent 5.23.
Main updates
Here are the main updates in LiveAgent 5.23.
LiveAgent for PipeDrive
One of the biggest additions is the PipeDrive integration. If you’re not familiar with PipeDrive here’s a quick introduction. PipeDrive is one of the best CRM (Customer relationship management) available on the market these days. It can help you track and organize calls and emails across devices or software platforms. From now on, you are able to connect LiveAgent with your PipeDrive. LiveAgent runs background checks of your PipeDrive account and brings you information about new deals and their statuses. Check out our PipeDrive integration page or PipeDrive’s LiveAgent page for more information.
Agent stats reports
Agents stats reports received an upgrade too. Besides previous stats, from now on you can also track your agent’s finished chats and unanswered calls from customers. You can use a filter to select specific agent and not just the entire department.
Desktop mode for chat invitations
Now you have the option to force desktop mode on mobiles in chat invitations on your websites.
Comm100 new API
Comm100 has new access via API key, so if you started using Comm100 after April 26th, 2020 make sure you use the new one. We have also created a new migration plugin for this reason.
Other updates and fixes
In other updates, we fixed troubles with broken rule variables, stuck chat on visitor’s side or failures during sending emails. Creating new agent in LiveAgent no longer adds them to every department and enabled chats.
Introducing LiveAgent’s new AI-powered feature in the works
LiveAgent, a customer service software, recently received 19 awards in Q1 of 2021 from prominent software review platforms such as GetApp and G2. The software uses machine learning applications like chatbots, virtual assistants, email verification tools, and behavioral/trend analysis tools to improve the customer experience. LiveAgent has also released updates to improve the software and fix various concerns. The company aims to provide customer service software that integrates with various systems for startups.
We have moved to a new office!
Popular Slovakian and Czech Republic website, Refresher, has streamlined communication and support with the help of LiveAgent resulting in reduced support staff and increased revenue. Customer service teams can boost revenue and satisfaction by offering upsells, cross-sells, and real-time service with a training library for customers. The healthcare industry should invest in reliable technology infrastructure, address patient concerns, stay in touch with patients, and measure customer satisfaction for increased customer retention, revenue, and loyalty. LiveAgent offers demo pricing, features, integrations, and sales contacts.
LiveAgent 5.39 – Improvements and fixes
LiveAgent has released an updated version (5.32) that improves user experience and fixes various bugs, including design issues, disappearing attachments, and long loading times. The update also addresses SLA rules and invisible messages in live chat. LiveAgent is a customer service software that offers a range of features such as VoIP phone systems, inbound call center software, and email management software. The company is currently building a LiveAgent dashboard for users who have recently signed up and installation progress can be tracked on their website.
LiveAgent 5.32 – Design improvements and other fixes
LiveAgent has released a new update (5.32) that improves the user experience and fixes bugs. Design issues with departments and tags have been fixed, and the two-factor authentication text field has been tweaked. The update also addresses disappearing attachments, problems with the save button in the customer portal feature, long loading times when creating a new agent, and issues with migrated departments. Additionally, SLA rules and invisible messages in live chat have been fixed. LiveAgent is a customer service software that provides VoIP phone systems, self-service software, inbound call center software, complaint management systems, client portal software, and email management software.
