Looking for a better helpdesk software?
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2019. Stay closer to your customers and help them faster with LiveAgent.
4 reasons why companies
switch to LiveAgent
Get to know how LiveAgent stands out against other alternatives according to our customers.
Increased productivity across all departments
Switching to LiveAgent has been a major step forward. We've been able to double the amount of client queries, while simultaneously decrease the worktime of our agents.
Customer satisfaction rate thanks to LiveAgent
By implementing real time service, we were able to increase customer satisfaction by 29%. LiveAgent has also helped us improve conversion rates and provided opportunities for upselling.
Cheaper for us than LiveAgent alternatives
LiveAgent is far more refined and well thought out when compared to others. I can very quickly move through tickets, chats, see what people are writing before they send the message.
Improved average response time of agents
LiveAgent allows us to reach out faster to the customers and secure a smooth and successful event for our clients. That's also why our average response time is now close to 30 minutes.
Core features of LiveAgent
Every business deserves better customer service. Deliver it with LiveAgent.
With LiveAgent, your emails, chats, calls, social media mentions and other channels will end up in one universal inbox. Read more...
Real time live chat
Live chat support is a key ingredient to successful customer acquisition strategy of every company. It helps you to convert visitors into paying customers. Read more...
Voice and video calls
Build virtual call center as part of your multi-channel help desk solution. LiveAgent centralizes phone calls from your website or landline into single place. Read more...
Social media channels
Integrate your social media profiles into LiveAgent and reply to comments, private messages or tweets directly from your account. Read more...
See how customers use LiveAgent in practice
LiveAgent is extremely flexible, adaptable, and scalable. See how other businesses utilize the vast amount of advantages that LiveAgent provides.
It has immediately become clear, that switching to LiveAgent was the right decision as the ticket distribution has dramatically increased performance of our support reps. Measuring customer satisfaction would be impossible without LiveAgent.
We quickly adapted an easy way of monitoring and answering customer queries towards multiple digital channels. By implementing real-time service, we were able to increase customer satisfaction by 29%.
Features you deserve
LiveAgent offers the right portion of help desk software features including a powerful ticketing system with automation, SLA, live chat, social networks and messaging, call center, IVR, contacts forms and a support center. More than 175+ help desk features available at the moment and more than 40 integrations included!
Join the movement
Enter the club of thousands of our satisfied customers using LiveAgent. Create a better customer experience thanks to the omnichannel solution, increase the conversion rates and improve the customer loyalty.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Peter Komornik, CEO