5-Star Customer Service Thanks To Mailbox Sharing with LiveAgent

Every business operation requires personal communication to be involved in certain degree. However sometimes it’s necessary to operate as company, department or specific part of the business. In this case, multiple people need access to one email and that’s where shared mailbox comes handy.

Connect all your emails from services like Microsoft OutlookOffice 365Gmail or custom email server and benefit from shared mailbox.

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Problem
Sharing Information

You grow your business, which generates more profits, but also more support requests, product questions or general inquiries. It used to be a case that one person used email for these purposes and when going to vacation the credentials has been shared. However it led to a confusion and problems occurring from lack of context and sharing of information.

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Solution
One Dashboard

LiveAgent offers advanced features built inside one dashboard that helps you manage customer requests in quick and elegant way. Unlimited history of streamlined communication with built-in CRM makes it very easy to share support tickets to your colleagues and keep them updated about the status. Time resources tend to be the most expensive part of running any business, don’t waste them.

 
LiveAgent makes customer support a million times easier. Our response time is now faster by 26%.

Eva Kianickova, Head of Customer Service


You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha, O2 and Oxford University have in common? Guess right.. LiveAgent!

Try it now for free No Credit Card Required
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