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Benefit from shared mailbox with help of LiveAgent.
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The best shared mailbox in town
Monitoring multiple email accounts for customer queries is exhausting, and often counterproductive. Queries get lost, forgotten, or go unanswered as they’re scattered throughout multiple email accounts of different service agents.
To get a complete overview of your customer service email queries, multiple people need access to one email and that’s where a shared mailbox comes in handy.
Connect all your emails from services like Microsoft Outlook, Office 365, Gmail or a custom email server and benefit from a shared mailbox.
What is a shared mailbox?
A shared inbox is a part of our help desk and ticketing solution. Think of it as a smarter version of your Gmail.
Each of your support agents has their own unique login, however, once they log in to the inbox, everyone has access to the same dashboard. Everyone can view all incoming tickets, who’s answering what, and what needs to be addressed immediately.
The inbox automatically organizes all queries into departments, orders tickets according to priorities, and assigns responsibilities to individual agents.
How can a shared mailbox improve conversion?
Customer satisfaction is closely correlated with customer engagement, conversion rates, and revenue. The more satisfied your customers are, the better off your business will be. By providing your customers speedy, personalized, and knowledgeable service, you’ll be improving customer engagement, revenue, and conversion rates.
Benefits of a shared inbox
Fosters collaboration
Enables your support agents to work on complicated queries together. One agent can pick up where another left off, as all progress gets saved, and agents can leave each other internal notes, chats, or even make internal calls.
Improves productivity
Because your agents won’t have to waste their precious time monitoring different accounts and switching between devices, they can spend more time providing personalized and knowledgable service to your customers.
The problem: Sharing information
As your business grows, it generates more profits, but also more support requests, product questions, and general inquiries. It used to be the case that one person was responsible for answering emails for your organization, and when they went on vacation the login credentials were simply shared with the agent covering for them. However, it led to confusion, and misunderstandings from a lack of context and transparency.
Sounds familiar? We’ve got a solution!
The solution: One shared inbox
LiveAgent offers advanced built-in features that help you manage customer requests from one dashboard in a quick and efficient way.
LiveAgent gives you access to an unlimited history of streamlined communication, and our built-in CRM makes it very easy to share support tickets and their status updates with your colleagues.
Looking for a better, shared mailbox?
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Stay closer to your customers and help them faster with LiveAgent.
Reasons why companies switch to LiveAgent
What makes our help desk software the right choice?
Most reviewed and #1 rated
LiveAgent has been the most reviewed and #1 rated help desk software for small businesses in 2019-2020.
Preferred by 21K businesses
Over 21,000 businesses across various industries have chosen LiveAgent for their customer support needs.
Packed with 180+ features
With 180+ features, 40+ integrations and endless customizations, the tool easily adapts to your business requirements.
Cloud-based and secure
Fully cloud-based, secure, easy to set up and use. Get started with LiveAgent in minutes.
Transparent and affordable pricing
Get our professional help desk solution at a fixed monthly price, with no hidden fees or long-term commitments. Sign up for a 14-day free trial to gain full access to all the available features.
What are you waiting for? Try our shared mailbox today!
Small business
- Unlimited ticket history
- 3 email addresses
- 3 contact forms
- 1 API key
Medium business
- Everything in Small, plus
- 10 email addresses
- 3 live chat buttons
- Departments management
Large business
- Everything in Medium plus
- 40 email addresses
- 10 live chat buttons
Free
- 7 days ticket history
- 1 email address
- 1 chat button
- 1 contact form
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
FAQ
What is a shared inbox?
A shared inbox is an excellent solution for collaboration, customer support, and monitoring. It allows agents to work together in an environment where they can talk to each other, share ideas, solve problems in real-time, and monitor customer activity.
What are the business benefits of a shared inbox?
A shared inbox in LiveAgent allows multiple agents to work from the same dashboard. As a result, it increases customer satisfaction, customer retention and improves the agent workflow.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.
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