The best shared mailbox in town

Monitoring multiple email accounts for customer queries is exhausting, and often counterproductive. Queries get lost, forgotten, or go unanswered as they're scattered throughout multiple email accounts of different service agents.

To get a complete overview of your customer service email queries, multiple people need access to one email and that’s where a shared mailbox comes in handy.

Connect all your emails from services like Microsoft OutlookOffice 365Gmail or a custom email server and benefit from a shared mailbox.

Shared Mailbox

What is a shared inbox?

A shared inbox is a part of our help desk and ticketing solution. Think of it as a smarter version of your Gmail. 

Each of your support agents has their own unique login, however, once they log in to the inbox, everyone has access to the same dashboard. Everyone can view all incoming tickets, who's answering what, and what needs to be addressed immediately.

The inbox automatically organizes all queries into departments, orders tickets according to priorities, and assigns responsibilities to individual agents.

Benefits of a shared inbox

Shared Mailbox

Organizes chaos

Automatically organizes all incoming queries according to priority (SLA, date received, tags) and assigns them to appropriate departments and agents.

Shared Mailbox

Fosters collaboration

Enables your support agents to work on complicated queries together. One agent can pick up where another left off, as all progress gets saved, and agents can leave each other internal notes, chats, or even make internal calls.

Shared Mailbox

Improves productivity

Because your agents won't have to waste their precious time monitoring different accounts and switching between devices, they can spend more time providing personalized and knowledgable service to your customers.

Shared Mailbox

Keeps data secure

Because each agent has their own unique login and the need to monitor multiple accounts is eliminated, a shared inbox is the most secure solution for your business and your customers.

Shared Mailbox

How can a shared inbox improve conversion?

Customer satisfaction is closely correlated to customer engagement, conversion rates, and revenue. The more satisfied your customers are, the better off your business will be. By providing your customers speedy, personalized, and knowledegable service, you'll be improving:

Shared Mailbox

Customer engagement

Shared Mailbox

Revenue

Shared Mailbox

Conversion rates

The problem:
Sharing information

As your business grows, it generates more profits, but also more support requests, product questions, and general inquiries. It used to be the case that one person was resposnible for answering emails for your organization, and when they went on vacation the login credentials were simply shared with the agent covering for them. However, it led to confusion, and misunderstandings from a lack of context and transparency.

Sounds familiar? We've got a solution!

Shared Mailbox
Shared Mailbox

The solution:
One dashboard

LiveAgent offers advanced built-in features that help you manage customer requests from one dashboard in a quick and efficient way. 

LiveAgent gives you access to an unlimited history of streamlined communication, and our built-in CRM makes it very easy to share support tickets and their status updates with your colleagues.

man and woman receiving awards

Looking for a better shared inbox?

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2019 and 2020. Stay closer to your customers and help them faster with LiveAgent.

What makes our help desk software the right choice?

Shared Mailbox

Most reviewed and #1 rated

LiveAgent has been the most reviewed and #1 rated help desk software for small businesses in 2019-2020.

Shared Mailbox

Preferred by 21K businesses

Over 21,000 businesses across various industries have chosen LiveAgent for their customer support needs.

Shared Mailbox

Packed with 180+ features

With 180+ features, 40+ integrations and endless customizations, the tool easily adapts to your business requirements.

Shared Mailbox

Cloud-based and secure

Fully cloud-based, secure, easy to set up and use. Get started with LiveAgent in minutes.

Happy customers are the best customers

We offer concierge migration services from most popular help desk solutions.

Shared Mailbox

You will be in good hands!

Do you know what Huawei, BMW, Yamaha, O2 and Oxford University have in common? You guessed right... LiveAgent!

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