Help desk software

Enhance your communication with the right help desk management software.

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✓ Customer service 24/7
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Help desk support software for better communication

Are you tired of switching help desk support software, and dealing with unsatisfactory communication solutions? Try LiveAgent and experience what it’s like to work with a multi-channel, fully featured help desk management software. It offers a ticketing system that can help you communicate via emails, live chat, call center, social media, messaging apps, and knowledge base. Sign up for our free trial and get the LiveAgent experience today!

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Helpdesk software

Why should you choose LiveAgent?

Modern businesses often need to deal with customer inquiries, which is why the need to utilize modern help desk management software. Streamline your customer communication today and try LiveAgent for free!

Multi-channel ticketing via all popular communication channels
A wide variety of features that improve agent productivity
Over 200 available integrations for better workflows
Fast & easy implementation and 24/7 support

Here's what you get with LiveAgent

LiveAgent customer help desk software offers a varied and multi-functional set of tools and features for any business scenario.

Ticketing system

Our state-of-the-art ticketing system can handle any type of communication, and store it in our universal inbox. It can turn any type of message into a ticket while keeping everything organized within one web based help desk software.

Hybrid communication from any channel, all in one place
Easy storage and organizing of your communication

Learn more about ticketing

Replaces

Live chat

LiveAgent’s live chat is easy to implement, and very effective on any type of website. It can help you deal with inquiries much faster than other deals, while being incredibly convenient for customers.

Fast and easy to implement on any website
Unmatched communication speed, and very convenient

Learn more about live chat

Replaces

Call center

Calls are here to stay, because they are the best tools for more personal conversations. LiveAgent has an inbound call center that can be integrated to your system with all popular VoIP services.

Handle elaborate issues over the phone instead of typing
Suitable for support but also many other use cases

Learn more about call center

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Social media is essential for spreading the word and your brand. Go where your customers spend the most time with our Facebook, Twitter, Instagram, Messenger, Viber, and WhatsApp integrations. Benefit from help desk and project management software features combined in one tool.

Provide support on popular social media channels
Spread the word and go where your customers are

Learn more about social media

Integrates

Knowledge base

Knowledge base can help you save time and cut down the number of incoming customer requests. It’s your ideal partner for offline support, and providing vital information for any use case.

Share important knowledge from your own web based help desk software
External, internal & multi-knowledge base options available

Learn more about knowledge base

Replaces

Go pro with these features & services

Each LiveAgent channel is supported by a variety of useful features to improve your workflow within one internal help desk software.

Task management

Rules & Automation

Are you looking for a way to improve your task management and focus more on the important things? LiveAgent’s Rules features can help you out and make organization and task management a piece of cake. Use it to automatically transfer and resolve tickets, add tags, and much more. Save yourself some time and focus on the important.

Automate tasks and workflows with rules
Save more time and focus on more important tasks

Discover automation & rules

Reporting features

Reports & Analytics

LiveAgent automatically tracks everything that is happening inside your virtual help desk tracking software so you can get vital data and use it to improve. Measure everything important, from individual channel use and agent performance to numbers of solved tickets, ongoing chats, and agent ratings.

Discover reporting features

CRM help desk software & integrations

CRM & Integrations

If you’re looking to unify your workflow and spend less time switching between apps, LiveAgent can help you out in many scenarios. It’s simple help desk software supports over 200 integrations with other software solutions, including CRM help desk software. Furthermore, LiveAgent has a built-in CRM feature that can provide you with essential functionality of both help desk and project management software.

Discover LiveAgent integrations

This is how you can improve your entire business with LiveAgent

Financial health

Get higher earnings

It’s proven that customers are more likely to spend more money in your business when they get awesome customer support. Don’t skimp out on communication and gain a competitive advantage thanks to convenient multi-channel support via impactful CRM help desk software.

Issue management

Solve issues faster

Less app switching, better communication organization, fast replies and much more is a part of the deal you get with LiveAgent. Our cloud help desk software is here to help you do your best work significantly faster than ever before.

Discover universal inbox

Customer happiness

Get return customers

Customer experience and customer happiness go hand in hand. LiveAgent can help you with both and help you bring more returning customers to your business. The key is fast and efficient communication available via all popular communication channels and analysis via help desk tracking software.

Discover performance report

Money-saving help desk web software

Save your money

Paying for dedicated professional solutions separately can get very costly. LiveAgent’s unified multi-channel toolset can give you everything you need for less money and with faster implementation than other solutions you would need to buy separately.

Start using LiveAgent now!

Get Started | 30 days free Schedule a Demo

✓ No setup fee
✓ Customer service 24/7
✓ No credit card required
✓ Cancel any time

Testimonials

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It’s a pleasure to have a great portal that improves our customer service.
Roman Bosch , Partly
LiveAgent empowers our agents to provide better, faster, and more accurate support.
Christine Preusler , HostingAdvice
LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
Karl Dieterich , Covomo
We have been using LiveAgent since August and we are really satisfied with it.
Hendrik Henze , HEWO Internetmarketing
Since we are using LiveAgent our response time improved by 60%.
Razvan Sava , Webmaster Deals
Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
Taras Baca , XperienceHR
I have to say, I have never experienced such a professional customer approach.
Andrej Ftomin , TAZAR Group
We find LiveAgent to be the best live chat solution by far.
Matt Janaway , The Workplace Depot
We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
Viviane Carter , CSI Products
With LiveAgent we’re able to give our customers support wherever they are.
Christian Lange , Lucky-Bike
I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
Jens Malmqvist , Projure
I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
Catana Alexandru , Websignal
With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
Jan Wienk , All British Casino
LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
Allan Bjerkan , Norske Automaten
We like it because it is easy to use and offers great functionality, such as useful reporting features.
Sissy Böttcher , Study Portals
We love LiveAgent - it makes supporting our customers easy.
Peter Koning , TypoAssassin
We like to offer our customers the best support experience. That’s why we chose LiveAgent.
Aranzazu F , Factorchic
From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
Rick Nuske , MyFutureBusiness
LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Vojtech Kelecsenyi , 123-Nakup
Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
Rafael Kobalyan , Betconstruct
We’ve been using LiveAgent since 2013. We can't imagine working without it.
Martin Drugaj , Atomer
It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Ivan Golubović , AVMarket
Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
Rustem Gimaev , Antalya Consulting Language Center
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Randy Bryan , tekRESCUE
I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
Timothy G. Keys , Marietta Corporation
The support team always responded promptly with quick to implement solutions.
Mihaela Teodorescu , eFortuna
It helps us categorize the nature of the tickets and statistically track what our clients need most.
Hilda Andrejkovičová , TrustPay
We see LiveAgent as a great tool for communicating with customers.
Alexandra Danišová , Nay
LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
Samuel Smahel , m:zone
Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
David Chandler , Volterman