Learn how to integrate Telecube and Live Agent for call routing with this comprehensive guide. Get step-by-step instructions on creating an account, configuring SIP settings, linking Telecube with Live Agent, and troubleshooting potential problems.
The video explains how to integrate Telecube and Live Agent for call routing. The first step is to create an account with Telecube and obtain a free phone number. Then, the video guides the user through the process of configuring SIP settings and linking Telecube with Live Agent. The video also provides a troubleshooting guide for any potential problems in the process.
hey guys in today's video i'll be
walking you through the telecube and
live agent integration
let's get started so obviously the first
step is to create an account with
when you sign up you can sign up for
free and get a free phone number
so once you're logged in head over to
your main panel under quick access right
over here you can click
traditional numbers and then you want to
manage numbers you want to scroll down
to numbers purchased and
under here redirect to click your sip
account which is
for us the main office you want to save
your settings and then you
want to head over to sip accounts
you want to click this gear icon or
settings icon over here and click
sip settings and as you can see over
here you will have your login
authentication and your password
so next you want to open a new tab with
your live agent panel and you want to
head on over to settings
right over here click call and then
so i already have my telecube registered
over here but what you would do is click
create you would find the telecube icon
so you click right over here then you
would just name it
telecube you would select a department
which you want this number to be routing
to so let's select customer care
you want to put in your purchase phone
number with um
the country code so here it is for us
and then if you want to put in your
which is over here and your password
and then all you have to do is click add
and you'll be done and your phone number
will be ready to use
with telecube and live agent all right
guys so that's how it works and just in
case you're experiencing any problems
you might need to edit your settings
intellicube and whitelist
live agent's ip address so if that's the
case please check the description box
below where i'll be linking a
step-by-step guide for that
all right thanks so much for watching
and i hope this was helpful
TeleCube is a cloud-based phone system used by businesses worldwide. It provides companies with a phone system to manage their calls, messages, and fax all in one place. TeleCube is an ideal choice for businesses of any size that want an easy-to-use and customizable phone system to meet their communication needs. TeleCube integration with LiveAgent help desk software enables businesses to manage all customer interactions centrally, resulting in a faster response and streamlined communication experience for customers. Benefits of this integration include increased control over customer calls, personalized experiences, and improved customer satisfaction rates. Automatic call routing and quick access to call information helps businesses optimize call center operations, leading to a more efficient and productive working environment.
LiveAgent is a comprehensive customer service software for the retail industry. It offers automated ticketing, real-time interactions, and integrations with social media channels. It helps improve customer relationships and communication, with email notifications playing a crucial role in customer support. LiveAgent also provides features for improving marketing reputation, reducing lost tickets, and increasing productivity levels. The software is highly rated and trusted by major companies, offering over 175 features, language support, and a free trial.
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LiveAgent is a customer support software that offers features like ticketing and live chat. It emphasizes the importance of understanding key features and settings. Email notifications play a crucial role in customer support, providing updates and improving communication. In LiveAgent, agents can set up various email notifications to stay organized and informed.
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