Free Trial
research_24_illu

Instagram

Instagram is a social media network that can make or break a company. HootSuite reports that 80% of Instagram users base their purchase decisions on what a company’s Instagram looks like.

Customers often check the comments section of different posts to see what others say about the business and its products. Customers also tend to make judgments about companies based on whether they respond to customer comments.

Even though some companies have low engagement rates on Instagram (the average engagement rate for an Instagram post by a business account is 0.96%), it’s still essential for them to have an Instagram account and use it like any other support channel. According to industry research, 34% of customers use Instagram to contact businesses, so it’s essential to cater to this audience.

#Instagram

Your company’s Instagram influences

80%

of Instagram users’ decision to buy your product or service.

HootSuite

research_24_80percent

#Instagram

The average engagement rate for an Instagram post by a business account is

0.96%

HootSuite

research_24_096percent

#Instagram

34%

of customers use Instagram to contact businesses.

Khoros

research_24_34percent

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.

×
Schedule a one-on-one call and discover how LiveAgent can benefit your business.

We’re available on multiple dates

Schedule a demo