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3 reasons why companies switch to LiveAgent

Improved Satisfaction

LiveAgent increases customer satisfaction & improves conversion rates.

More Affordable

Save money! LiveAgent is more cost-effective when compared to other help desk solutions.

Rich on features

Over 175 + features to make your work flow easier and more enjoyable.

SolarWinds vs LiveAgent at a glance

Feature	LiveAgent	SolarWinds
Ticketing	✅Yes	❌No
Live Chat	✅Yes	❌No
Call Center	✅Yes	❌No
Self-Service	✅Yes	✅Yes
Facebook	✅Yes	❌No
Twitter	✅Yes	❌No
Instagram	✅Yes	❌No
Viber	✅Yes	❌No
WhatsApp	✅Yes	❌No
Knowledge Base	✅Yes	✅Yes
Customer Forum	✅Yes	✅Yes
Automation and Rules	✅Yes	✅Yes
API	✅Yes	✅Yes
Interactive Voice Response (IVR)	✅Yes	❌No
Video Calls	✅Yes	❌No
Unlimited History	✅Yes	✅Yes
Unlimited Websites	✅Yes	❌No
Unlimited Chat Buttons	✅Yes	❌No
Unlimited Tickets/Mails	✅Yes	✅Yes
Unlimited Call Recording	✅Yes	✅Yes
Unlimited 24/7 Support	✅Yes	✅Yes

A powerful SolarWinds alternative

If you’re looking for an ultimate solution for your help desk software, your search might be already over. LiveAgent has everything you need for providing the best customer support possible.

A reliable ticket system covers every important channel – email, live chat, social media (even Instagram), call center and knowledge base. You’ll be truly ready for anything with LiveAgent.

Fastest live chat

Live chat is an essential tool when it comes to customer service. It allows your customers to connect with you almost instantly via a widget on your website. It’s a great addition to your customer support.

LiveAgent has the fastest live chat widget on the market, with chat displayed speeds at 2.5 seconds. Answer your customers with lightning speed!

Get more for less

Getting more useful tools does not have to cost you a lot. LiveAgent offers you three great paid plans that are packed with useful tools, features and integrations. All you have to do is choose the one that fits you the best.

LiveAgent’s pricing also allows you to buy separate features in case you want to add something extra. See our pricing plans to learn more.

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See why companies switch to LiveAgent

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LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2023. Stay closer to your customers and help them faster with LiveAgent.

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Curious to see how we measure up to other popular software solutions? Check out our comparison pages and discover all that we have to offer.

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