Phone support is just the beginning. Get email, live chat, social media and knowledge base to provide your customers with more options.
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Stay closer to your customers and help them faster with LiveAgent.
Besides many other features, LiveAgent also supports call center integration. It’s quick and easy to set up!
Over 175 + features to make your work flow easier and more enjoyable.
LiveAgent packs a punch for a reasonable price. Choose one from our three paid plans or pick out separate features to customize your help desk.
Try the best customer support alternative for free! No credit card required.
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
LiveCall doesn't offer ticketing.
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
LiveCall doesn't offer Live Chat.
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center.
LiveCall offers Call Center.
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service portal.
LiveCall doesn't offer self-service portal.
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
LiveCall doesn't offer a Facebook integration.
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
LiveCall doesn't offer a Twitter integration.
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Instagram integration.
LiveCall doesn't offer a Instagram integration.
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
LiveCall doesn't offer a Viber integration.
WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.
LiveAgent offers a WhatsApp integration.
LiveCall offers a WhatsApp integration.
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
LiveCall offers knowledge base.
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
LiveCall doesn't offer customer forum.
|Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules.
LiveCall doesn't offer automation and rules.
A set of functions that allow different applications to work together.
LiveAgent offers API functions.
LiveCall doesn't offer API functions.
|Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features.
LiveCall doesn't offer IVR features.
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
LiveCall doesn't offer video calls.
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history.
LiveCall doesn't offer unlimited history.
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
LiveCall doesn't offer unlimited websites.
|Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
LiveCall doesn't offer unlimited chat buttons.
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
LiveCall doesn't offer unlimited tickets/mails.
|Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording.
LiveCall doesn't offer unlimited call recording.
|Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support.
LiveCall doesn't offer unlimited 24/7 support.
Take you support desk further with emails, live chat, social media and knowledge base.
Give you customers multiple options to connect with you and turn them into paying customers. You get all of this for a price that won’t ruin your budget.
Live chat provides you the fastest way for your customers to connect with you. You can increase the number of conversions and turn page visitors into paying customers effectively.
LiveAgent has the fastest live chat widget on the market, with chat displayed speeds at 2.5 seconds. Can you keep up?
Call center is easy to set up and easy to use. LiveAgent’s interface will smoothly guide you through the entire process. Connect with your customers via browser, phone or any other equipment of your choice.
LiveAgent takes care of everything for you, so there is no need for 3rd party providers. You can focus on the important and provide support without additional hassle.
“It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert
I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik
“We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron
“We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam
“I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad
“We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga
“Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal
Giving your customers and agents more options doesn’t mean you have to overpay. LiveAgent has three great paid plans that are packed with the best tools and features for providing customer support.
In case you want to, you can always buy separate features without overpaying for them. Click below and find out more.
Curious to see how we measure up to other popular call center solutions? Check out our comparison pages and discover all that we have to offer.
LiveAgent is a versatile help desk solution that can be used in various industries. It offers benefits such as no setup fee and 24/7 customer service. With it, businesses can improve their customer experience, reduce response times, and decrease ticket volume. It is adaptable to the needs of different industries, with use cases and testimonials available. Businesses can try a free trial for 7 or 30 days, and no credit card is required. Additionally, LiveAgent is a helpful tool for businesses seeking assistance with their customer support needs.
Adiptel, Feederloop, Everhour, Sangoma, Zoiper, and more are all telecom service providers offering various telephony solutions since 2008.
LiveAgent is a help desk software that streamlines communication across platforms. It offers features like live chat support and customer portals.
LiveAgent is a customer support software that offers personalized experiences and effective communication tools. It streamlines communication for businesses through features like live chat, call center support, and a customer portal. Trusted by companies like NASCAR and Forbes, it improves customer service and sales.
Efficiently manage multiple brands with LiveAgent's multibrand customer service software, offering features like email support and help center.
LiveAgent is a software that streamlines workflow and customer satisfaction by consolidating messages from different platforms into a single inbox. It offers a native live chat and virtual call center with advanced features like attended call transfers, ACD, and unlimited call recordings. The platform's powerful features allow for exceptional customer support, quick resolution of inquiries, and a positive customer experience. The company values security and privacy with GDPR compliance and offers personalized demo calls to help businesses achieve their support goals. Their clients include NASCAR, USC, Forbes, and Slido.
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