Looking for a Drift alternative?

Discover why LiveAgent is the best Drift alternative on the market.

  • ✓ No setup fee    
  • ✓ Customer service 24/7    
  • ✓ No credit card required    
  • ✓ Cancel any time
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Help desk software comparison
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Fed up with your help desk software?

Are you looking for an alternative way to communicate with your customers, convince them to buy your product and provide them with support?

LiveAgent is the right answer for your company. Provide support via email, lightning speed live chat, social media, call center or knowledge base. LiveAgent has more than 175 features, over 40 integrations and an interface to help you increase your workflow. Read on, to find out more!

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  • Software Advice badge, Front runners, Help Desk category
  • GetApp leader in cal tracking software badke 2025
  • Capterra shortlist badge for favorite help desk software 2025

Customer service is about relationships.
Serve your customers with LiveAgent.

LiveAgent streamlines multiple customer service channels into one piece of software

Drift vs LiveAgent at a glance

FeatureLiveAgentDrift
Ticketing✅Yes❌No
Live Chat✅Yes✅Yes
Call Center✅Yes❌No
Self-Service✅Yes✅Yes
Facebook✅Yes✅Yes
Twitter✅Yes❌No
Instagram✅Yes✅Yes
Viber✅Yes❌No
WhatsApp✅Yes✅Yes
Knowledge Base✅Yes❌No
Customer Forum✅Yes❌No
Automation and Rules✅Yes✅Yes
API✅Yes✅Yes
Interactive Voice Response (IVR) ✅Yes❌No
Video Calls✅Yes❌No
Unlimited History✅Yes❌No
Unlimited Websites✅Yes❌No
Unlimited Chat Buttons✅Yes✅Yes
Unlimited Tickets/Mails✅Yes✅Yes
Unlimited Call Recording✅Yes❌No
Unlimited 24/7 Support✅Yes❌No
Person deciding between two solutions

A powerful Drift alternative

Give your customer support a different solution and provide your customers with more options when it comes to communication between you and them.

Furthermore, you get everything you need in one package. No need to pay for separate tools. With our plans, you get to pick exactly those you need and use them to their full potential.

The fastest live chat widget

Live chat is an essential tool when it comes to providing customer support. Since it’s about instant communication, speed should be a top priority.

LiveAgent has the fastest live chat widget on the market, with chat displayed speeds at 2.5 seconds. You cannot get anything faster than that. Don’t keep your page viewers waiting and turn them into paying customers.

The fastest live chat on the market

3 reasons why companies switch to LiveAgent

Rich on features

Over 175 + features to make your work flow easier and more enjoyable.

Affordable pricing

LiveAgent packs a punch for a reasonable price. Choose one from our three paid plans or pick out separate features to customize your help desk.

Increased productivity

Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.

Do more customer support for less money

Everything for one price

There is no need to buy email, live chat or any other features separately. You can get everything in one package with a great price tag. Choose one of LiveAgent’s three paid plans that are packed with tools, features and integrations to make your workflow easier.

In case you really want to, you can buy separate features to add something extra to your plan and provide better support.

Ready to switch?

Provide your employees with the ultimate solution for providing support.

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Stay closer to your customers and help them faster with LiveAgent.

Ready to switch to LiveAgent

Save more with LiveAgent

See why companies made a switch to LiveAgent

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Great customer service starts with better Help Desk Software. See the benefits of LiveAgent and get started with it in 5 minutes.

Provide excellent customer service

Discover unparalleled customer support with LiveAgent's all-in-one software. Benefit from 24/7 service, a free trial without a credit card, and seamless integration across 130+ ticketing features. Enhance your business with fast setup, AI assistance, live chat, and more. Choose LiveAgent for exceptional service and satisfied customers.

Take a tour of LiveAgent and discover all amazing tools and features in our multi-channel help desk app. Try it out today and improve your customer service.

Take a tour of LiveAgent

Discover LiveAgent's all-in-one help desk software with 130+ features, 200+ integrations, & 30-day free trial. No credit card required!

LiveAgent is fully-featured service desk software that uses a ticketing system to combine all of your service desk processes.

Service desk software for a better customer experience

Streamline customer support with LiveAgent's all-in-one service desk software. Try a 30-day free trial—no credit card needed!"

Boost customer support with LiveAgent's all-in-one help desk software. Try free—no credit card needed! Live chat, ticketing & more!"

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Boost customer support with LiveAgent's all-in-one help desk software. Try free—no credit card needed! Live chat, ticketing & more!"

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