GoTrunk

GoTrunk integration

GoTrunk is a powerful SIP trunking service for inbound and outbound calling. The company operates on a global scale providing service for thousands of customers. The company’s goal is to provide world-class communications solutions for businesses that use SIP (Session Internet Protocol) and VoIP (Voice over Internet Protocol). In light of this, GoTrunk has partnered with LiveAgent so our customers can utilize their LiveAgent call center to its fullest potential.

How can you use GoTrunk?

GoTrunk can be used as your main VoIP service provider. Simply connect it to your LiveAgent help desk software, set up your call center, and start calling. LiveAgent offers advanced call center features, that allow you to make one-on-one calls with customers, set routing rules to route calls to the correct departments, or even make video calls.

Call centers can be used in multiple ways, such as for improving customer relationship management, gathering customer feedback, or doing phone call surveys for customer satisfaction improvement.

Would you like to see how the call center works in action? Go ahead and check out our call center feature page or have a look at the video below to see everything you can do with LiveAgent’s call center software.

Does it cost anything to integrate GoTrunk with LiveAgent?

LiveAgent provides a free integration with GoTrunk, so you can access it free of charge. However, GoTrunk is a paid service, so to use their phone numbers you will have to purchase a number/subscription.

Benefits of using GoTrunk

• Lower calling costs
• Easy integration
• The option to use a variety of devices (softphone/hardware)
• The ability to operate worldwide

How to integrate GoTrunk with LiveAgent

Step 1: Create a GoTrunk account

Log in to your GoTrunk account. If you don’t have a GoTrunk account, create one – it’s free of charge . You also have to go through an account activation process, simply put in your phone number and you will receive a call.

Step 2: Create a new phone number

When in your account, open your left dashboard panel and click on Phone Numbers. This is where you can create your GoTrunk number or find one you already own. In case you’re creating a new number, there are multiple options to choose from, depending on your country so pick the one that suits your needs best.

Step 3: Connect GoTrunk to LiveAgent

Next, open your LiveAgent account and go to Configuration > Call > Numbers. Click on the orange button to create a new number for your LiveAgent call center. Select GoTrunk from the selection of providers.

Step 4: Configure your GoTrunk credentials

Now all you have to do is to provide your information. Put in your username, password, and your GoTrunk phone number. You can also name the number, select the department that will receive calls from that number, select a dial-out prefix, and also opt-in to record calls. When you’re done, click on Add at the bottom of the window.

That’s it, your GoTrunk number is connected with LiveAgent, and you can start making and receiving customer phone calls. Would you like to learn more about LiveAgent? Have a look at our call center feature page or watch the video down below. In case you want to try LiveAgent on your own, sign up for the free 30-day trial at the bottom of this page.