Helpdesk Software for HR & Recruitment Industry

Frequently asked questions

Why is LiveAgent good for HR and recruitment teams?

LiveAgent supports HR and recruitment teams with omnichannel candidate communication (email, live chat on careers pages, voice, WhatsApp), a built-in call center for screening calls, a knowledge base for FAQs about benefits, the application process, and onboarding, and an internal help desk model for employee questions. HR teams use LiveAgent to keep one thread per candidate from first application to offer, serve internal employees as customers of the HR function, and manage scheduling-related correspondence in one place.

What features does LiveAgent offer for HR and recruitment?

Core LiveAgent features that HR and recruitment teams rely on: omnichannel inbox (email, chat, voice, social), built-in call center with IVR and call recording for screening calls, knowledge base and customer/employee portal for benefits and policy info, automation rules and SLAs to keep candidate response times short, departments to separate recruiting, payroll, and IT help desk queues, and internal notes for hiring-manager hand-offs. The full feature set includes 175+ tools available across all plans.

Can LiveAgent handle compliance requirements for HR and recruitment?

LiveAgent is GDPR-compliant with role-based permissions, audit logs, and encrypted data storage — important when handling candidate CVs, identification documents, and personal employee data. A self-hosted deployment is available if your organisation requires data residency or stricter on-premise control over employee data. Audit logs and ticket history support data-subject-access requests and retention policies. Review specific compliance needs (regional employment law, candidate-data retention) with our team during the trial.

How much does LiveAgent cost for an HR or recruitment business?

LiveAgent's plans start at $15 per agent per month (Small), $29 (Medium), $49 (Large), and $69 (Enterprise) — pricing scales with the features you need, not with conversation or contact volume. HR and recruitment teams typically choose the Medium tier for typical agency workflows, scaling to Large or Enterprise when running internal help desks across departments. A 30-day free trial with no credit card is available.

What integrations does LiveAgent offer for HR and recruitment?

LiveAgent integrates with 200+ third-party tools relevant to HR and recruitment workflows: calendar and scheduling tools (Google Calendar, Outlook) for interview booking, CRM-style tools that complement applicant-tracking systems via API, email and SMS providers for outreach, internal team chat (Slack, Microsoft Teams), and document/file-sharing services. The full integration list and API access are documented in LiveAgent's developer portal, so custom hooks to ATS or HRIS platforms are also possible.

Can HR and recruitment companies migrate to LiveAgent from another help desk?

Yes. LiveAgent provides free migration from major help desks (Zendesk, Freshdesk, Intercom, Help Scout, and others) with assisted onboarding. The migration team handles the import of tickets, candidate and employee records, knowledge base articles, and conversation history while your HR team continues serving candidates and employees on the existing tool. Most migrations complete within a few business days, and recruitment operations are not interrupted.